Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruby Nguyen

14362 Olive St Westminster,CA

Summary

Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.


Overview

6
6
years of professional experience

Work History

Assistant General Manager

Fountain Tea LLC
07.2023 - 08.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.

Manager

Kei Concept
01.2022 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Team Member

The Alley
11.2019 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Pacifica High School
06-2013

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Food safety and sanitation
  • Training and development background
  • Employee scheduling
  • Customer relationship management (CRM)

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Timeline

Assistant General Manager

Fountain Tea LLC
07.2023 - 08.2025

Manager

Kei Concept
01.2022 - 07.2023

Team Member

The Alley
11.2019 - 06.2021

High School Diploma -

Pacifica High School

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Ruby Nguyen