Ruby Nieuwsma
Fort Worth,TX
Summary
Specialized in fast-paced customer service environments, focusing on optimizing processes to improve client satisfaction.
Skilled at managing supplies, cleaning work areas and monitoring safety concerns in the interests of children and team members. Familiar with managing housekeeping needs, maintaining documentation and planning different events.
Overview
13
13
years of professional experience
Work History
CDL A OTR Driver
Mesilla Valley Transportation
08.2019 - 04.2025
- Delivered freight across multiple states, ensuring timely and safe transportation.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety standards.
- Maintained accurate logbooks to comply with federal regulations and company policies.
- Communicated effectively with dispatch for route optimization and load updates.
Customer Service Representative & Dispatcher
Entrees On Trays
08.2015 - 03.2018
- Answer customer phone calls
- Place phone orders accurately into computer and by phone
- Monitor orders and relay information, pleasantly, to drivers, restaurants and customers
- Communicate clearly with a pleasant, helpful tone
- Handle customer calls and complaints in the best interest of the customer and the company
- Enter and process basic billing information utilizing basic math skills
Call Taker/Cab Dispatcher
Yellow Cab
09.2014 - 04.2015
- Greeted customers on phone and resolved their queries.
- Coordinated with cab drivers and ensured location is reached as per scheduled time.
- Trained new employees in cab dispatching processes.
- Supervised working of cab drivers and completed required paperwork.
Inbound Customer Service Representative
AT&T U verse
08.2012 - 06.2013
- Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details
- Record details of inquiries, comments or complaints, transactions or interactions and took action in accordance to it.
- Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills
Education
Bachelor of Science - Business Administration
Ateneo De Naga University
04.2014
High School - undefined
Alpha Omega (Home-Schooled)
05.2011
Skills
- Patience
- Self-Presentation and communication skills
- Positive attitude
- People oriented
- Technology Skills
- Basic Office Skills
- Attention to detail
- Adaptability – Ability to work under any circumstances
- Organizational skills
- Problem analysis – Problem solving
- Verbal Communication Skills
Timeline
CDL A OTR Driver
Mesilla Valley Transportation
08.2019 - 04.2025
Customer Service Representative & Dispatcher
Entrees On Trays
08.2015 - 03.2018
Call Taker/Cab Dispatcher
Yellow Cab
09.2014 - 04.2015
Inbound Customer Service Representative
AT&T U verse
08.2012 - 06.2013
Bachelor of Science - Business Administration
Ateneo De Naga University
High School - undefined
Alpha Omega (Home-Schooled)