Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ruby Nunez

Reno,NEVADA

Summary

Dynamic professional with a proven track record at JCPenney Department Store, enhancing customer satisfaction and increasing sales revenue through expert knowledge in fine jewelry and exceptional customer service skills. Excelled in high-stress situations, demonstrating strong problem-solving abilities and attention to detail. Achieved consistent productivity goals by prioritizing tasks efficiently.

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

JCPenney Department Store
10.2021 - Current
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Omni Desk

JCPenney Department Store
12.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with company policies.
  • Assisted customers with returns, refunds, online orders and resolving transaction issues.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Fine Jewelry Specialist

JCPenney Department Store
04.2023 - Current
  • Watched ongoing training seminars to stay current on industry trends, fine jewelry knowledge, and sale training
  • Increased sales revenue by developing an understanding to individual clients preferences.
  • Collaborated with store management to create eye-catching visual displays that showcased the latest jewelry trends and collections.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Damonte Ranch High School
10500 Rio Wrangler Parkway, Reno, NV 89521

Certified Medical Assistant

Truckee Meadows Community College
Reno, NV
12-2024

Basic Life Saving

Truckee Meadows Community College
Reno, NV
12-2024

Skills

  • Safety and cleanliness standards
  • Vital sign monitoring
  • CPR
  • Professionalism and ethics
  • Maintaining confidentiality
  • Customer service
  • Effective Time Management
  • Detail-Oriented Analysis
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Organizational skills
  • Task prioritization

Certification

Certified Medical Assistant - National Healthcareer Association

Languages

Spanish
Professional Working

Timeline

Fine Jewelry Specialist

JCPenney Department Store
04.2023 - Current

Omni Desk

JCPenney Department Store
12.2021 - Current

Cashier

JCPenney Department Store
10.2021 - Current

High School Diploma -

Damonte Ranch High School

Certified Medical Assistant

Truckee Meadows Community College

Basic Life Saving

Truckee Meadows Community College

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Ruby Nunez