Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruby Ochoa

Harbor City,CA

Summary

Motivated and customer-focused former restaurant hostess and bubble tea barista with hands-on experience in hospitality, order accuracy, and beverage preparation. Known for adapting quickly, learning on the go, and creating welcoming experiences for diverse customers. Now seeking more knowledge, where I can utilize my foundation in food service and develop new skills in retail. Eager to bring my strong work ethic and service skills into a new role with opportunities to grow and make a positive impact.

Overview

4
4
years of professional experience

Work History

Bubble Tea Barista

Ding Tea
Lomita, CA
08.2022 - 01.2025
  • Assisted in training new employees on shift operations.
  • Monitored/reported inventory levels and supplies
  • Led small teams during busy shifts, delegating tasks and ensuring smooth, efficient operations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized POS system to receive and process customer payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Hostess

IHOP
Carson, CA
07.2021 - 08.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Took beverage orders and served drinks during peak meal times.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Education

Some College (No Degree) - Psychology

Los Angeles Harbor College
Wilmington, CA
06-2027

Skills

  • Team leadership
  • Employee training
  • Inventory management
  • Warm and Welcoming
  • Customer-Oriented
  • Menu Memorization
  • Active Listening and Communication
  • Team Player
  • Personable and Friendly
  • Cleaning and Sanitizing

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Bubble Tea Barista

Ding Tea
08.2022 - 01.2025

Hostess

IHOP
07.2021 - 08.2022

Some College (No Degree) - Psychology

Los Angeles Harbor College

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