Summary
Overview
Work History
Skills
Timeline
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Ruby Olsen

Camas

Summary

Dynamic professional with extensive experience in client management and exceptional customer service at Black Dog Hot Dogs. Proven ability to thrive in fast-paced environments, enhancing client satisfaction through effective communication and tailored solutions. Skilled in health and safety protocols, consistently achieving high client retention and fostering positive relationships.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Bright And Beautiful Cleaning

Self
01.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Works effectively in fast-paced environments.
  • Skilled at working independently and time management.
  • Proven ability and adapt quickly to new situations.
  • Consistent client retention.
  • Clear and concise communication.
  • Adept at multi tasking and problem solving.

Massage Therapist

Self-employeed
03.2005 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Provided medical and sports massage treatment to treat a variety of conditions.


Food Cart Operations

Black Dog Hot Dogs
04.2019 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Contributed to inventory management by monitoring stock levels.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Skills

  • Client management
  • Time management
  • Effective communication
  • Health and safety
  • Customer service
  • Fast-paced environment
  • Order accuracy
  • Sales techniques
  • Event planning
  • Friendly, positive attitude

Timeline

Bright And Beautiful Cleaning

Self
01.2021 - Current

Food Cart Operations

Black Dog Hot Dogs
04.2019 - 10.2023

Massage Therapist

Self-employeed
03.2005 - Current

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Ruby Olsen