Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ruby Ortega

Ruby Ortega

Bellflower CA,CA

Summary

Customer-oriented sales professional with 20 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

30
30
years of professional experience

Work History

Salesperson

OfferUp
Bellflower, CA
04.2018 - Current
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Maintained accurate records of customer interactions and transactions.
  • Provided personalized service to build relationships with customers.
  • Conducted market research to identify industry trends and customer needs.
  • Resolved customer complaints promptly and efficiently.

Background Actor

Central Casting - Los Angeles
Burbank, CA
09.2013 - Current
  • Attended and followed casting director instructions on set.
  • Prepared for roles by studying scripts, character notes, and other materials.
  • Demonstrated appropriate facial expressions to fit the scene.
  • Performed movement as directed by the director or choreographer.
  • Followed directions from crew members and producers regarding blocking, wardrobe changes, and props.
  • Appeared in multiple scenes with a consistent look throughout the production process.
  • Maintained professionalism while working with other actors, directors, producers, and crew members.

Private Nanny

The Charles Simmons Family
Los Angeles, CA
10.2007 - Current
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Regulated children's schedules to balance rest, learning and play.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Provided supervision and guidance to ensure safety of children in all situations.

Front Desk Associate

24 Hour Fitness
Torrance, CA
09.2016 - 12.2018
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.

Sales Associate

The Salvation Army Thrift Store
Newbury Park, CA
01.2010 - 05.2012
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers and provided exceptional customer service.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained cleanliness of store environment including floors, windows, displays.

Collections Agent

GC Services
Long Beach, CA
12.2001 - 12.2003
  • Identified past due accounts and contacted account holders to arrange payment.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Updated account status records and collection efforts.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Prepared reports summarizing collection activity for management review.
  • Prepared documentation required for collection and repossession activities.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.

Military Soldier

United States Army Reserve
Los Alamitos, CA
01.1994 - 08.2001
  • Trained, coached and mentored military units to improve readiness and abilities.
  • Ordered and sorted supplies and equipment needed for unit activities.
  • Reviewed and updated command initiatives and directives.
  • Developed improvement plans to strengthen force collaboration and performance.
  • Implemented tactics, procedures and techniques for defense systems.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.
  • Optimized efforts for military personnel and civilian contractor teams in execution and delivery of command operations.
  • Safeguarded and stored classified information to maintain confidentiality.
  • Reviewed and assessed complex documentation for combat, weapon systems and anti-terrorism programs.
  • Ensured compliance with military regulations and laws.
  • Planned and executed training exercises for unit members.
  • Facilitated patrol operations and led security forces team to support battlefield operations.
  • Trained, coached and mentored military units to improve readiness and training.

Assistant Store Manager

The Petcare Company
Cerritos, CA
07.1996 - 11.1998
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Sales Associate

Payless Shoe source
Norwalk, CA
10.1994 - 06.1996
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Some College (No Degree) - Fashion Design

Long Beach City College
Long Beach, CA

Skills

  • Account Management
  • Customer Engagement
  • Customer Care
  • Business Development
  • Complaint Handling
  • Sales Management
  • Relationship Selling
  • Relationship Building
  • Up-Selling
  • Networking
  • Profit Generation
  • Sales Presentations
  • Sales Process
  • Product Description

Languages

Spanish
Professional

Timeline

Salesperson

OfferUp
04.2018 - Current

Front Desk Associate

24 Hour Fitness
09.2016 - 12.2018

Background Actor

Central Casting - Los Angeles
09.2013 - Current

Sales Associate

The Salvation Army Thrift Store
01.2010 - 05.2012

Private Nanny

The Charles Simmons Family
10.2007 - Current

Collections Agent

GC Services
12.2001 - 12.2003

Assistant Store Manager

The Petcare Company
07.1996 - 11.1998

Sales Associate

Payless Shoe source
10.1994 - 06.1996

Military Soldier

United States Army Reserve
01.1994 - 08.2001

Some College (No Degree) - Fashion Design

Long Beach City College

Similar Profiles

CREATE PROFILE
Ruby Ortega