Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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RUBY PADILLA

RUBY PADILLA

Brea,CA

Summary

Outgoing and detail-focused, bringing strong communication abilities and aptitude for handling multiple tasks efficiently. Understands importance of active listening and problem-solving, with proficiency in data entry and basic computer applications. Capable of creating positive interactions and providing exceptional service to every internal and external customers.

Overview

7
7
years of professional experience
2
2
Certification

Work History

Call Taker/Dispatcher

Premier Ambulance
04.2025 - 11.2025
  • Managed incoming calls, ensuring prompt and accurate responses to customer inquiries.
  • Documented call details in CAD system, maintaining comprehensive records for future reference.
  • Monitored multiple computer screens simultaneously.
  • Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.

Dispatcher

Ambuserve Ambulance Service
11.2023 - 04.2025
  • Closely monitored dispatch board to triage and prioritize daily transportation calls.
  • Directed dispatching, routing, and tracking of many fleet vehicles.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Worked well in a team setting, providing support and guidance.

Receptionist

Riviera Healthcare Center
09.2022 - 11.2023
  • Aimed to provide the highest level of customer service by remaining organized, punctual, and accurate.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Activities Coordinator

Colonial Gardens Nursing Home
05.2022 - 08.2022
  • Provided an inviting environment where patients would gather to participate in different activities.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.

Data Entry - Temp

Los Angeles Homeless Services Authority
01.2022 - 04.2022
  • Responsible for entering any client information into HMIS and keeping records of incoming clients in logs for outreach workers.
  • Assigned daily services to clients and conducted assessments.
  • Organized, sorted, and checked input data against original documents.

Education

Rio Hondo EMT School
12.2021

Diploma - undefined

California High School
05.2016

Skills

  • Great people skills and excellent communication
  • Organized, responsible and dependable
  • Customer Relations
  • Bi-Lingual (Spanish)
  • Data Entry
  • Patient confidentiality
  • Problem-Solving
  • Call prioritization

Certification

  • CPR 12/2025
  • ETC 06/2026

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Taker/Dispatcher

Premier Ambulance
04.2025 - 11.2025

Dispatcher

Ambuserve Ambulance Service
11.2023 - 04.2025

Receptionist

Riviera Healthcare Center
09.2022 - 11.2023

Activities Coordinator

Colonial Gardens Nursing Home
05.2022 - 08.2022

Data Entry - Temp

Los Angeles Homeless Services Authority
01.2022 - 04.2022

Diploma - undefined

California High School

Rio Hondo EMT School