RUBY PADILLA
Brea,CA
Summary
Outgoing and detail-focused, bringing strong communication abilities and aptitude for handling multiple tasks efficiently. Understands importance of active listening and problem-solving, with proficiency in data entry and basic computer applications. Capable of creating positive interactions and providing exceptional service to every internal and external customers.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Call Taker/Dispatcher
Premier Ambulance
04.2025 - 11.2025
- Managed incoming calls, ensuring prompt and accurate responses to customer inquiries.
- Documented call details in CAD system, maintaining comprehensive records for future reference.
- Monitored multiple computer screens simultaneously.
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
Dispatcher
Ambuserve Ambulance Service
11.2023 - 04.2025
- Closely monitored dispatch board to triage and prioritize daily transportation calls.
- Directed dispatching, routing, and tracking of many fleet vehicles.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Worked well in a team setting, providing support and guidance.
Receptionist
Riviera Healthcare Center
09.2022 - 11.2023
- Aimed to provide the highest level of customer service by remaining organized, punctual, and accurate.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Activities Coordinator
Colonial Gardens Nursing Home
05.2022 - 08.2022
- Provided an inviting environment where patients would gather to participate in different activities.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Data Entry - Temp
Los Angeles Homeless Services Authority
01.2022 - 04.2022
- Responsible for entering any client information into HMIS and keeping records of incoming clients in logs for outreach workers.
- Assigned daily services to clients and conducted assessments.
- Organized, sorted, and checked input data against original documents.
Education
Rio Hondo EMT School
12.2021
Diploma - undefined
California High School
05.2016
Skills
- Great people skills and excellent communication
- Organized, responsible and dependable
- Customer Relations
- Bi-Lingual (Spanish)
- Data Entry
- Patient confidentiality
- Problem-Solving
- Call prioritization
Certification
- CPR 12/2025
- ETC 06/2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Taker/Dispatcher
Premier Ambulance
04.2025 - 11.2025
Dispatcher
Ambuserve Ambulance Service
11.2023 - 04.2025
Receptionist
Riviera Healthcare Center
09.2022 - 11.2023
Activities Coordinator
Colonial Gardens Nursing Home
05.2022 - 08.2022
Data Entry - Temp
Los Angeles Homeless Services Authority
01.2022 - 04.2022
Diploma - undefined
California High School
Rio Hondo EMT School