Ruby Patino
Del Rio,TX
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hamton Inn
04.2021 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
EVS Housekeeper
Val Verde Regional Medical Center
03.2018 - 08.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Telemarketer
Washington Post Company
02.2017 - 01.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Negotiated pricing and payment terms with customers when possible to close deals.
Education
High School Diploma -
St. Augustine High School
Fort Worth, TX06.2021
Skills
- Front Office Management
- Inventory Control
- File Management
- Project Management
- Office Organization
- Word Processing
- Listening Skills
- Complex Problem-Solving
- Verbal and Written Communication
- Researching Skills
- Mail Handling
- Multitasking Abilities
- Appointment Scheduling
- Greeting and Seating Clients
- Office Administration
- File Organization
Timeline
Front Desk Receptionist
Hamton Inn
04.2021 - 12.2022
EVS Housekeeper
Val Verde Regional Medical Center
03.2018 - 08.2020
Telemarketer
Washington Post Company
02.2017 - 01.2018
High School Diploma -
St. Augustine High School
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