Ruby Patton
Gaithersburg,MD
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
5
5
years of professional experience
Work History
UMD Performing Arts Center Ticket Office Seller/Usher
Guest Experience
8270 Alumni Dr, College Park, MD 20742
08.2023 - Current
- Kept detailed records of daily activities through online customer database.
- Ensured proper access control at events by verifying tickets upon entry, and maintaining event security protocols.
- Enhanced customer satisfaction by providing efficient and accurate ticketing services.
- Processed refunds and exchanges by company policy.
- Maintained professional and courteous demeanor at all times, contributing to positive image of venue and its events.
- Scanned patrons' tickets, reported invalid tickets to supervisor, and assisted patrons in assigned seats.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Contributed to positive team dynamics, working closely with coworkers to create welcoming atmosphere for guests.
Babysitter
Personal Employer
Laytonsville MD
01.2019 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Manage 1-3 kids per shift
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Barista
Safeway
9807 Main St, Damascus, MD 20872
09.2020 - 11.2022
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Packaged bagels, muffins, and other food items for customer purchase.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands
Education
High School Diploma -
Damascus High School
Damascus, MD05.2023
Skills
- Sociable
- Leadership
- Organizational Skills
- Public Speaking
- Dependable and Responsible
- Verbal and written communication
- First Aid/CPR
- Willingness to learn
- Adaptable
- Good time management
- Collaborative
- Active Listening
- Customer service
- MS Excel
- MS Powerpoint
Timeline
UMD Performing Arts Center Ticket Office Seller/Usher
Guest Experience
08.2023 - Current
Barista
Safeway
09.2020 - 11.2022
Babysitter
Personal Employer
01.2019 - Current
High School Diploma -
Damascus High School