Ruby Perez
La Puente,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Sr Costumer Service
Apoyo Financiero
07.2022 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Manager
McDonald's
01.2018 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Nissan
Sales Associates
03.2023 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
William Workman High School
City Of Industry, CA05.2019
Skills
- MS Office
- Microsoft Office
- Problem Resolution
- Organization
- Creative
- Flexibility
- Positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Nissan
Sales Associates
03.2023 - Current
Sr Costumer Service
Apoyo Financiero
07.2022 - 02.2023
Assistant Manager
McDonald's
01.2018 - 12.2021
William Workman High School
Similar Profiles
Jasmine VasquezJasmine Vasquez
Senior Customer Service Representative at Apoyo FinancieroSenior Customer Service Representative at Apoyo Financiero
María Lucía Roncal GeeMaría Lucía Roncal Gee
Practicante-Servicio De Asesoría Empresarial (SAE) at APOYO ConsultoríaPracticante-Servicio De Asesoría Empresarial (SAE) at APOYO Consultoría
Maria Ysabel Pool FloresMaria Ysabel Pool Flores
Accountant Assistant & HR Assistant at Centro Apoyo FamiliarAccountant Assistant & HR Assistant at Centro Apoyo Familiar