Ruby Piscopo
Summary
Accomplished Special Programs Coordinator at WV Primary Care Association, adept in training and technical assistance. Expertise in enhancing program offerings through strategic grant applications, achieving significant community impact. Excelled in relationship building, securing a broadened customer base at ADT Security. Proven track record in staff training and customer retention, driving operational excellence at Rite Aid Pharmacy.
Overview
21
21
years of professional experience
Work History
Special Programs Coordinator
WV Primary Care Association
03.2016 - Current
- Designed specialized curriculum materials tailored to the unique needs of each program offering comprehensive content coverage.
- Successfully applied for grants to fund special programs, securing additional resources necessary to sustain and grow the offerings available within the community.
- Evaluated program outcomes by conducting surveys and analyzing data to make informed improvements for future initiatives.
- Presented regular updates at board meetings regarding program performance and future goals ensuring transparency and stakeholder engagement.
- Ensured compliance with federal, state, and local regulations by maintaining detailed records of all program activities.
Sales Representative
ADT Security
01.2014 - 03.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
In Person Assister
Maximus Federal Services
09.2013 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Manager
Rite Aide Pharmacy
05.2003 - 03.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
Associate of Science - General Studies
BridgeValley Community And Technical College
Charleston, WV05.2020
Skills
Volunteer Management
Microsoft Office
Relationship Building
Customer Retention
Activity Planning
Staff Training
Training facilitation
Customer Service
Customer Relations
Interpersonal communication skills
Problem-Solving
Multitasking and Organization
Timeline
Special Programs Coordinator
WV Primary Care Association
03.2016 - Current
Sales Representative
ADT Security
01.2014 - 03.2016
In Person Assister
Maximus Federal Services
09.2013 - 01.2015
Store Manager
Rite Aide Pharmacy
05.2003 - 03.2013
Associate of Science - General Studies
BridgeValley Community And Technical College
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