Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruby Plascencia

Seguin,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

VCA Hospitals
Seguin, TX
05.2015 - Current
  • Developed processes for improving customer service interactions.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Attended to customer service issues.
  • Contributed to a positive customer service experience by providing excellent customer service skills.
  • Oversaw daily operations including scheduling and budgeting.

Assistant Store Manager

Burke
Seguin, TX
06.2008 - 01.2015
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Maintained a safe working environment by enforcing safety regulations.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.

Manager of Operations

Burlington
San Antonio, TX
05.2000 - 10.2007
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Trainer

Burlington
San Antonio, TX
01.1995 - 05.2000
  • Created and offered additional materials to enhance training.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Devised programs to develop executive potential among employees in lower-level positions.

Education

High School Diploma -

South San Antonio
San Antonio, TX
05-1980

Skills

  • Customer service
  • Process improvement
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Customer relationship management
  • Effective communication

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

VCA Hospitals
05.2015 - Current

Assistant Store Manager

Burke
06.2008 - 01.2015

Manager of Operations

Burlington
05.2000 - 10.2007

Trainer

Burlington
01.1995 - 05.2000

High School Diploma -

South San Antonio

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