Ruby Ramos Gomez
Montclair,USA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
RadNet
Rancho Cucamonga, CA
08.2024 - Current
- Greets and registers patients in a friendly, service-oriented manner.
- Notifies appropriate team members of patient arrival.
- Obtains proper insurance and patient information, collects signatures, and ensures accuracy and completion of necessary documentation.
- Verifies and updates changes in patient, physician, and insurance to ensure proper billing.
- Collects and logs all co-pays and fees.
- Answers and transfers incoming phone calls.
- Schedules, reschedules, or cancels new or current patients, confirms appointments, and notifies staff of changes when necessary.
- Enters accurate information into the system.
- Pre-registers, submits reports and documents, inputs clinical data as needed for the appointment, and requests films as needed.
- Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities, if needed.
- Responds to the patient’s minor questions and concerns, and refers to the supervisor when necessary, in an expedient manner.
- Maintains awareness of the temperament and mood of patients in the lobby to ensure an optimal service experience, and to curtail any frustrations or communication that could affect the experience of other patients.
- Communicates delays in appointments in a timely fashion, and offers rescheduling in circumstances where delays could be significant.
- Coordinates with the back office staff for timely and effective care of patients.
- Obtains proper authorization and identification before the release of confidential medical records.
- Uses clerical skills (e.g., filing, organizing, processing incoming mail, etc.).
- Provides management with reports and logs when required.
Customer Service Representative
Chino Hills Driving School
Chino, US
03.2014 - 11.2017
- Answer telephone, screen and direct calls
- Take and relay messages
- Provide information to callers
- Greet persons entering the office
- Provide general administrative and clerical support
- Prepare correspondence and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Maintain appointment diary either manually or electronically
- Tidy and maintain the reception area
Education
Associate's degree - Psychology
Chaffey College
Rancho Cucamonga, CA05.2023
Associate's degree - Sociology
Chaffey College
Rancho Cucamonga, CA09.2022
Associate's degree - Radiology
Chaffey College
Rancho Cucamonga, CASkills
- Appointment scheduling
- HIPAA compliance
- Eligibility determination
- Patient confidentiality
- Verbal and written communication
- Patient admitting
- Phone etiquette
- FLUENT IN SPANISH and ENGLISH
- Insurance verification
- Patient intake
- Interpreting physician orders
- Document filing
- Patient greeting
- Conflict resolution
- Payment collection
- Medical terminology
- Electronic health records
- Scheduling appointments
- Customer service
- Directing callers
- Insurance verifying
Certification
- Advance technology
- Driver's License
Languages
- Spanish, Fluent
- English, Fluent
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Patient Service Representative
RadNet
08.2024 - Current
Customer Service Representative
Chino Hills Driving School
03.2014 - 11.2017
Associate's degree - Psychology
Chaffey College
Associate's degree - Sociology
Chaffey College
Associate's degree - Radiology
Chaffey College
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