Ruby Rangel
Gainesville,GA
Summary
Highly-motivated with the desire to take on new challenges; strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Infinity Billing Enterprises
09.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Office Administration
Infinity Pool Services
08.2019 - 09.2021
- Quoted and prepared proposals for business services.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Automated office operations by managing client correspondence and data communications.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Education
High School Diploma -
West Forsyth High School
Cumming, GA05.2012
Skills
- Ability to work under pressure
- Active Listening
- Data Entry
- Computer Proficiency
- Microsoft Office expertise
- Time management
- Clerical
- Conflict resolution
- Adaptivity
- Teamwork
- Systems and automation applications
- Bill Payment and Recordkeeping
Timeline
Customer Service Representative
Infinity Billing Enterprises
09.2022 - Current
Office Administration
Infinity Pool Services
08.2019 - 09.2021
High School Diploma -
West Forsyth High School
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