Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Ruby Rios Hsu

Ruby Rios Hsu

Ann Arbor,MI

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience

Work History

Event Promoter

Elektricity
02.2024 - Current
  • Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
  • Increased event attendance by effectively promoting and marketing upcoming events through various channels.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.

Hostess

Earle Restaurant
03.2022 - Current
  • Opened and closed seating sections according to volume of guests.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Shift Supervisor

Club Demonstration Services At Costco
04.2023 - 08.2023
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Supervised ongoing daily production phases.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Trained new employees and delegated daily tasks and responsibilities.

Server

Buddy’s Pizza
10.2020 - 11.2022
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.

Education

Associate Of Business Administration - Business Administration And Management

Washtenaw Community College
Ann Arbor, MI

Skills

  • Hospitality service expertise
  • Table setting knowledge
  • Restaurant Operations
  • Phone Etiquette
  • Conflict and Complaint Resolution
  • Safe Food Handling
  • Wait List Management
  • Guest Greeting and Seating
  • Dining room management
  • Staff Training
  • Food station setup
  • Server Support
  • Bar terminology
  • Large Party Preparation
  • Customer Service
  • Food Running
  • Item promotion
  • Flexible and Adaptable
  • Upselling
  • Payment Processing
  • Warm and Friendly
  • Effective Multitasking
  • DoorDash Familiarity
  • Shift Management
  • Mobile Order Management
  • Special requests handling
  • High-volume dining
  • Customer service expertise

Timeline

Event Promoter

Elektricity
02.2024 - Current

Shift Supervisor

Club Demonstration Services At Costco
04.2023 - 08.2023

Hostess

Earle Restaurant
03.2022 - Current

Server

Buddy’s Pizza
10.2020 - 11.2022

Associate Of Business Administration - Business Administration And Management

Washtenaw Community College

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Ruby Rios Hsu