Summary
Overview
Work History
Skills
References
Timeline
Generic

RUBY RIVERA

Irvine,CA

Summary

Enthusiastic, Dependable, and Trustworthy professional with expertise in prospecting, closing, and maintaining client relationships. Provides excellent customer service throughout sales/service process by being well-versed in all types of loans and application processes. Self motivated team player that is highly proficient in developing creative solutions and implementing objective decision making to accomplish goals. Maintains a positive attitude and consistently exceeds sales expectations.

Overview

4
4
years of professional experience

Work History

Senior Debt Consultant

Americor
07.2022 - Current
  • Conducted customer-tailored forecasting of clients current path in order to communicate the risk they are taking on the future of their finances.
  • Consulted clients on profitable solutions to increase cash flow to grow and gain control of their financial freedom again.
  • Spent ample time with each applicant to break down complex information into terms that are easy for them to process in order to make the right decision for lifelong impact.
  • 35%+ Conversion - Hand selected to pilot new company strategies on test teams due to high conversion and metrics.
  • Q4 Rising Star Award

Sr. Mortgage Banker

Mission Loans
04.2021 - 07.2022
  • Conducted financial forecasting to explore strategic options and develop creative solutions to complex issues.
  • Developed and expanded financial planning relationships with customers through loyal and dedicated service.
  • Analyzed applicants financials and credit status, evaluating assets and risks for loan feasibility.
  • 2021 Annual Award for Fastest STPs to Funds
  • Diamond Club Award Winner/ Producer

Mortgage Loan Originator

Sovereign Lending Group
02.2021 - 03.2021
  • As a Mortgage Loan Originator with Sovereign Lending Group, I passed my NMLS Safe Test and became licensed in 16 states.
  • During my time with Sovereign Lending Group, I completed my Tech One training and acquired many skills such as how to structure Conventional, FHA, and VA loans. In addition, I was trained in many selling techniques and borrower rebuttals.

Trainer

Chick-fil-A
06.2019 - 01.2021
  • At Chick-Fil-A, I was a part of the leadership team and have learned valuable skills such as: teaching others how to provide excellent customer service, dealing with challenging guests, and multitasking during peak hours.
  • As a trainer, I was responsible for training our new hires and observing their strengths and weaknesses in order to develop a growth plan for them.

Skills

  • Dependable Team Player
  • Strategic Time Management (Multitasking/Prioritization)
  • Fast Learner with High Ability to Adapt
  • Excellent Communication Skills
  • Customer- and Service-Oriented
  • Account Management Skills
  • Proficient in Microsoft Programs: Word, Excel, and PowerPoint

References

Carlos Sanchez - Sales Manager - Americor - 949-244-9554

Chris Connolly - Team Manager - Mission Loans - 949-533-4799

Tim Takeshita - Corporate Training Manager - Sovereign LG - 909-772-3944

Sharon Alvarez - Vice President of Underwriting - Sovereign LG - 909-821-7271

Timeline

Senior Debt Consultant

Americor
07.2022 - Current

Sr. Mortgage Banker

Mission Loans
04.2021 - 07.2022

Mortgage Loan Originator

Sovereign Lending Group
02.2021 - 03.2021

Trainer

Chick-fil-A
06.2019 - 01.2021

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RUBY RIVERA