RUBY RODRIGUEZ
Phoenix,USA
Summary
Results-driven Practice Manager with 16 years of experience in the SMI population, adept at overseeing daily clinic workflows and enhancing team performance. Proven expertise in various roles within the behavioral health field, including Clinical Coordinator and Case Manager, reflects a strong commitment to quality care and effective support. Recognized for a dependable work ethic, meticulous documentation, and efficient task delegation while providing ongoing training to staff on protocols and care coordination. Passionate about empowering individuals to achieve personal goals and adhere to tailored treatment plans, fostering a supportive environment for clients and team members.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Manager
Terros Health
09.2024 - Current
- Supervise front desk staff, ensure the smooth workflow between the front desk and medical teams.
- Provide education and training in alignment with Mercy Care protocols and procedures.
- Provide redirection, supervisions and any disciplinary actions needed for staff.
- Involved in staff interview and hiring process.
- Member of the office protocol team for de-escalation.
- Work closely with leadership to implement office workflows.
- Responsible for any and all other duties that require my attention.
Clinical Coordinator
Terros Health
08.2022 - 09.2024
- Supervise a clinical team of 7 case managers.
- Provide education and training in alignment with Mercy Care protocols and procedures.
- Provide redirection, supervisions and any disciplinary actions needed for staff.
- Involved in staff interview and hiring process.
- Member of the office protocol team for de-escalation.
- COT oversight and implementation with provider.
Case Manager Temp
Royal Personnel Services
04.2022 - 08.2022
- First point of contact with members via inbound calls.
- Problem solving the needs of each member and documenting client progress.
- Coordinating appropriate services based on individual needs of each member.
- Crisis interventions, safety planning and debriefing with clinical team.
- Taking the lead and delegating team appropriately based on individual situations for maximum results and outcomes.
- Overseeing the team for appropriate workflow and successful outcomes.
- Providing training and education to newer staff members.
- Coordination with medical and behavioral healthcare professionals.
- Assisting all aspects of appropriate case management duties.
- Screening, assessing risks, planning, implementation, monitoring and evaluating the needs of each member as they arise.
- Coordinating services with other agencies to ensure clients receive the care they need.
- Serving as a liaison between clients, families, and other members of the community.
Front Office Staff Member
Honor Healthcare
03.2021 - 02.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Arranged rapid office equipment repair and maintenance with vendors.
Case Manager
Community Partners Integrated Healthcare
08.2016 - 08.2020
- Helped members receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual members and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed positive therapeutic relationships with members receiving behavioral healthcare services.
Case Manager
Southwest Network
03.2013 - 08.2016
- Clinical team member responsible for the continuum of care and development of members receiving behavioral healthcare services.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Managed caseload of 40 SMI adults providing comprehensive, community-based care.
- Collaborated with external agencies to meet individualized needs of members.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce lapse in selfcare.
Case Manager
Faith House Domestic Violence Shelter
09.2008 - 03.2013
- Helped women and children receive safe shelter.
- Partnered with law enforcement, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of families suffering from the effects of domestic violence.
- Evaluated treatment plans against individual goals and assisted with transitioning families safely back into the community.
- Provided groups, trainings and education to women and children to help support their recovery.
Education
High School Diploma - Business Science and Health Care Administration with a focus on behavioral health
University of Phoenix
03.2024
High School Diploma - undefined
Central High School
Phoenix, AZ05.1996
Skills
- Customer Service
- Event Planning
- Electronic Charting
- Office Supplies and Inventory
- Patient Confidentiality
- Patient Flow Coordination
- Time Management
- Digital Payments
- Medical Records Management
- Supervisory Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Employee performance
- Strategic planning
- Electronic health records
- New hire training
- Staff development
- Workflow planning
- Supplies ordering
- Budget oversight
- Continuous improvement
- Policy development
- Bookkeeping
- Resource utilization
- Clinical improvement initiatives
- Managing files and records
- Workflow efficiency
- Process improvement
- Decision-making
Certification
Notary
LANGUAGES
Spanish
Bilingual
Timeline
Practice Manager
Terros Health
09.2024 - Current
Clinical Coordinator
Terros Health
08.2022 - 09.2024
Case Manager Temp
Royal Personnel Services
04.2022 - 08.2022
Front Office Staff Member
Honor Healthcare
03.2021 - 02.2022
Case Manager
Community Partners Integrated Healthcare
08.2016 - 08.2020
Case Manager
Southwest Network
03.2013 - 08.2016
Case Manager
Faith House Domestic Violence Shelter
09.2008 - 03.2013
High School Diploma - undefined
Central High School
High School Diploma - Business Science and Health Care Administration with a focus on behavioral health
University of Phoenix