Ruby Romero
Bakersfield,CA
Summary
Enthusiastic Team Member eager to create safe and efficient work environment to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.
Hardworking employee with multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate in creating a safe a positive environment.
Overview
11
11
years of professional experience
Work History
Team Member Trainer
Target Distribution Center
Shafter, California
09.2020 - Current
- Developed and implemented employee training programs to meet organizational goals.
- Conducted trainings on topics related to department and company policies.
- Conduct audits and follow-ups
- Train and certify PIT equipment licenses
- Flex and assisted in between departments
- Analyzed training needs assessments from departments to design effective learning solutions.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
- Maintained up-to-date records of all employee trainings completed.
- Collaborated with management teams to develop strategies that would maximize the impact of trainings.
Receptionist/Program Coordinator
MEND
Pacoima, CA
08.2013 - 08.2018
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
- Tracked statistics, failures and resolution detail data in Excel spreadsheet.
- Supervised and directed Shower program, creating effective policies and procedures that reflected current business practices.
Receptionist
San Fernando Mental Health Clinic
Balboa, CA
04.2013 - 02.2014
- Took messages from clients via telephone, recording memos and delivering to appropriate physicians or other personnel.
- Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
- Placed brochures, magazines and business cards in waiting area, discarding outdated material and maintaining displays tidy and fully stocked.
- Organized reception desk, placing all files, folders and other office supplies in designated spaces to facilitate effective work flow.
- Conducted patient intake interviews to collect medical information and insurance details.
- Observed strict HIPAA guidelines at all times according to company policy.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Answered patient questions and data requests.
- Entered prescriptions For pharmacy to fill.
Education
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA5 2004
Skills
- Self-motivated
- Project coordination
- Inventory management
- Training Method Development
- Adaptability
- Problem-solving aptitude
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
Team Member Trainer
Target Distribution Center
09.2020 - Current
Receptionist/Program Coordinator
MEND
08.2013 - 08.2018
Receptionist
San Fernando Mental Health Clinic
04.2013 - 02.2014
High School Diploma -
John H. Francis Polytechnic