RUBY RUVALCABA
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
NYU Langone Health
Las Vegas, NV
06.2023 - Current
- Track and report employee performance to established standards.
- Review and understand workflows and standard operating procedures related to revenue cycle functions including authorizations, coding, correspondence, claims, accounts receivable, and credits.
- Actively participate in team meetings and workflow development sessions.
Customer Service Representative
NYU Langone Health
Las Vegas, NV
04.2022 - 06.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Resolved patient billing issues in line with established guidelines.
- Maintained accurate records of patient interactions, ensuring proper documentation within the company''s database.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
Hotel Front Desk Agent
Downtown Grand Hotel & Casino
Las Vegas, NV
11.2018 - 04.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Office Medical Assistant
Desert Cardiology & Vascular Center
Henderson, NV
05.2020 - 05.2021
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Collected deductibles and copays to post money to patient accounts.
- Submitted insurance claims and updated patients' insurance information.
- Increased patient retention through proactive follow-up calls and appointment reminders.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Silver State Cardiology
Henderson, NV
12.2017 - 11.2018
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
Lead Counter Attendant
Panda Express
Las Vegas, NV
01.2015 - 05.2017
- Maintained cleanliness and organization of the counter area, ensuring an attractive environment for customers.
- Maintained a safe working environment by ensuring all equipment was functioning correctly and up-to-date with safety regulations while adhering to all company guidelines.
- Trained new employees on company policies, cash handling procedures, and product knowledge to ensure consistent performance across the team.
- Warmly welcomed customers upon approaching counter and placing orders.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certificate - Medical Assistant
Pima Medical Institute
Las Vegas, NV06.2018
High School Diploma -
Cheyenne High School
Las Vegas, NV06.2016
Skills
- Microsoft Excel
- Fluent Bilingualism
- CRM Systems
- Microsoft Office
- Customer Relations
- Quality processes
- Critical thinking abilities
Timeline
Quality Assurance Analyst
NYU Langone Health
06.2023 - Current
Customer Service Representative
NYU Langone Health
04.2022 - 06.2023
Front Office Medical Assistant
Desert Cardiology & Vascular Center
05.2020 - 05.2021
Hotel Front Desk Agent
Downtown Grand Hotel & Casino
11.2018 - 04.2022
Medical Assistant
Silver State Cardiology
12.2017 - 11.2018
Lead Counter Attendant
Panda Express
01.2015 - 05.2017
Certificate - Medical Assistant
Pima Medical Institute
High School Diploma -
Cheyenne High School