Ruby Salinas
San Antonio
Summary
Seeking opportunities to leverage bilingual abilities, multitasking skills, and experience in sales, technical support, data entry, and communication. Previous role as a loan application reviewer at Best Egg demonstrates strong attention to detail and analytical skills. Authorized to work in the US for any employer and open to relocation. Skilled in conveying complex information clearly to foster understanding and cooperation. Transitioning into a new field to utilize interpersonal and problem-solving skills for impactful contributions.
Overview
2
2
years of professional experience
Work History
Dental benefits & claims interpreter
UHC United Healthcare
08.2021 - 10.2021
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- gave a detailed and personal explanation to each patient regarding their dental benefits packages.
Sales Representative
Charter Communications (Spectrum)
11.2019 - 10.2021
- Bilingual rep. Worked with existing and new customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Reimbursement Clerk
Option Care Health
02.2021 - 04.2021
- processed credit cards and file important data fax over correspondence and email reports of said credit cards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Customer Service Representative
STARTEK
11.2020 - 02.2021
- bilingual customer service representative my position includes technical support for internet and voice services which details multitasking data entry and technical knowledge time management and meeting metrics for personal and company goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED - Ged
Education Online
San Antonio, TX01-2018
Skills
- Negotiation
- Data collection
- Customer service
- Sales
- Upselling
- Help desk
- Microsoft Word
- Technical support
- Iset (Less than 1 year)
- Inside Sales
- Customer Service
- Outlook
- Windows
- Customer support
- Call Center
- Avaya
- Communication skills
- Multilingual
- Data Entry
- Zendesk
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Relationship building
- Note-taking techniques
- Memory retention
- Records management
- Interpretation
- Time management
- Excellent communication
- Language proficiency
- Multitasking
- Attention to detail
- Proofreading
- Problem-solving abilities
Languages
Spanish
Full Professional
Timeline
Dental benefits & claims interpreter
UHC United Healthcare
08.2021 - 10.2021
Reimbursement Clerk
Option Care Health
02.2021 - 04.2021
Customer Service Representative
STARTEK
11.2020 - 02.2021
Sales Representative
Charter Communications (Spectrum)
11.2019 - 10.2021
GED - Ged
Education Online
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