Summary
Overview
Work History
Education
Skills
References
Timeline
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Ruby Sanchez

Corpus Christi,TX

Summary

Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.

Overview

8
8
years of professional experience

Work History

Personal Care Aide

Dogwood Home Health LLC
11.2022 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

BSA Compliance Specialist

American Bank N A
02.2021 - 01.2022
  • Review Currency Transaction Reports (CTRs) completed by branch personnel for accuracy and filing; review daily currency reports to ensure CTRs have been completed for all reportable transactions including logging CTR errors
  • Perform daily reviews, monitoring and analysis of various reports, logs, and transaction data to identify trends, unusual activity and monitor large currency activity; determine if transactions are suspicious in nature
  • Provide maintenance, follow-up and timely response to the Banks OFAC system lists and inquiries; appropriately respond to positive hits detected by the Banks OFAC software system
  • Review New Business Account reports
  • Verify account documentation for errors and cite corresponding exceptions to branch staff.
  • Followed all company policies and procedures to deliver quality work.

BSA Personal Banker/Teller (Floater)

American Bank N A
09.2019 - 02.2021
  • Provided courteous, professional, quality service to customers through both the lobby and drive-up customer service stations
  • Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal
  • Accept loan payments of all types ensuring that payments equal the amount due and that all late charges, if applicable, are collected
  • Handle large amounts of cash coming in and out of accounts, money exchanges or money deliveries
  • Satisfactorily complete all required compliance bank training and comply with all regulations which apply within the scope of the position
  • As a personal Banker I would help consumer and business customers with closing/opening new accounts, loan applications and debit cards.

Customer Service Representative

Citi Bank NA
04.2018 - 10.2018
  • Handle high volume in-bound calls
  • Provide customer service for over 35 different credit cards Portfolios
  • Help Customer with payments, financing and allocating payments for promotional financing plans as well as provide general account information
  • Provide follow up calls to ensure resolution for customer requests
  • Utilize good judgement and an understanding of company policy to effectively make decisions to resolve client issues
  • Take ownership of every client experience
  • Achieve month individual and team based targeted performance goals.

Collections Specialist

Chase Bank
06.2017 - 11.2017
  • Schedule Payments
  • Manage high volume inbound and outbound calls
  • Interact with customers to situate their needs while adhering to company policies and guidelines as well as state regulations
  • Providing exceptional customer service with empathy in order to better understand customer's situations
  • Working with customers to provide the right solutions for delinquent credit cards
  • Offer programs that will help customers get back on track with their payments or pay off balances.

Spanish Phone Banker

Wells Fargo Bank
01.2016 - 04.2017
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Addressed and resolved customers daily needs, transactions and complaints empathetically and professionally
  • Defused dissatisfied customer situations calmly and courteously
  • Accurately documented, researched and resolved customer service issues
  • Make recommendations to help customers financially succeed
  • Helped supervisors and team leads with daily task related to team needs, meetings and coaching's
  • Completed wire transfer for our customer to various countries.

Education

Associate of Applied Science - Electrician

Del Mar College
Corpus Christi, TX
06.2025

Some College (No Degree) - Photography

The Art Institute of Austin
Austin, TX

High School Diploma -

Navarro Academy High School
San Antonio, TX
06.2007

Skills

  • Risk management evaluation
  • Finance knowledge
  • Exceptional customer service
  • Qualified in commercial servicing
  • International funds transfer process expertise
  • Strong sense of banking ethics
  • Excellent communication skills
  • Bilingual in Spanish

References

Available upon request.

Timeline

Personal Care Aide

Dogwood Home Health LLC
11.2022 - Current

BSA Compliance Specialist

American Bank N A
02.2021 - 01.2022

BSA Personal Banker/Teller (Floater)

American Bank N A
09.2019 - 02.2021

Customer Service Representative

Citi Bank NA
04.2018 - 10.2018

Collections Specialist

Chase Bank
06.2017 - 11.2017

Spanish Phone Banker

Wells Fargo Bank
01.2016 - 04.2017

Associate of Applied Science - Electrician

Del Mar College

Some College (No Degree) - Photography

The Art Institute of Austin

High School Diploma -

Navarro Academy High School

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Ruby Sanchez