Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Software
Certification
Interests
Timeline
GeneralManager

Ruby Serrato

Building Customer Loyalty
North Richland Hills,TX

Summary

Diligent and motivated Order Taker with excellent customer service skills and in-depth menu knowledge. Familiar with cash register operations and accurate cash handling demonstrated over 8 years of experience. Calmly and efficiently manages high-volume guest needs. Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for shipment. Adept at packing boxes, preparing pallets and moving merchandise with equipment such as forklifts. Offering punctual and reliable nature and 8+ years of experience. Experienced in restocking supplies, cleaning up spills and refilling drink orders. Knowledgeable about using POS and manual order systems, passing requests to kitchen staff and preparing final orders for customers. Reliable Order Taker with punctual nature and dedication to customer satisfaction. Offering positive personality, good people skills and organized approach to multitasking. Hardworking warehouse professional successful in verifying orders, processing shipments and assisting customers with inquiries. Excellent problem-solving and organizational skills. Dedicated Emerald Roofing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Associate Order Taker/Inventory Associate

Emerald Roofing Contracting
Fort Worth, TX
07.2020 - Current
  • Entered orders into computer system quickly and in proper sequence.
  • Checked outgoing orders for accuracy before delivery.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Prepared and packed boxes for overnight delivery.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Espanol-speaking customers.
  • Processed orders, credits and tracked returns.
  • Updated and maintained information in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Flooring Sales Specialist/Customer Service Specialist

Homedepot
Gardena, CA
03.2016 - 07.2020
  • Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Prepared invoices, reports, financial statements and other documents using Microsoft and Safari
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
  • Quoted prices, credit terms and other bid specifications.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Recorded accurate and efficient records in customer database.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to event marketing, sales and brand promotion.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Created price tags and merchandise signs.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed new promotions and monitored price changes.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Assisted customers with selecting appropriate floor types and styles.
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Drove team revenue totals by bringing in top sales numbers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Quality Analyst/Quality Control Inspector /Receptionist

Omega Extruding
Compton, CA
10.2013 - 02.2016
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Completed precise measurements using special tools.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Inspected surface preparation, primers, mid-coats, top-coats and powder coatings on different structures.
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Resolved customer problems and complaints.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Maintained confidentiality of information regarding clients and company.
  • Provided callers with address, directions, company website and related information.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Screened visitors and issued badges to maintain safety and security.
  • Responded to inquiries from callers seeking information.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.

Education

High School Diploma -

Lynwood High School
Lynwood, CA

Skills

    Money handling

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Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.


Affiliations

  • International Customer Service Association
  • Virtual Association for Administrative Professionals

Additional Information

Fast learner , Multitasker , extrondairy customer services rep and sales

Software

Time Management

Communication

Problem- solving

Adaptability

Teamwork

Leadership

Creativity

Attention to detail

Certification

Sales Essentials Certificate

Interests

Social Media Marketing

Learning new techniques

Blogging

Timeline

Associate Order Taker/Inventory Associate

Emerald Roofing Contracting
07.2020 - Current

Certified customer service, [Homedepot] - [2016-2020]

09-2016

Sales Essentials Certificate

04-2016

Flooring Sales Specialist/Customer Service Specialist

Homedepot
03.2016 - 07.2020

Quality Analyst/Quality Control Inspector /Receptionist

Omega Extruding
10.2013 - 02.2016

High School Diploma -

Lynwood High School

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Ruby SerratoBuilding Customer Loyalty