Ruby Simms
Amarillo,TX
Summary
Accomplished Front Desk Receptionist with a proven track record at Down Town Athletic Club, enhancing customer satisfaction and streamlining operations. Expert in office organization and customer service, demonstrated through effective problem-solving and team collaboration. Achieved significant improvements in staff performance and guest experience through innovative training and efficient front office management.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Daycare Worker
Down Town Athletic Club
10.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Davy Knapp Photography
05.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Front Desk Receptionist/Lifeguard
Tascosa Golf Club
05.2021 - 05.2022
- Improved staff performance through regular training sessions and skill assessments.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
- Implemented innovative training techniques that increased the proficiency of staff members in water rescue scenarios.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Office organization
- Hospitality services
- Front office management
- Sensitive information handling
- Work prioritization
- Confidentiality handling
- Skilled in [software]
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Front Desk Receptionist/Daycare Worker
Down Town Athletic Club
10.2024 - 03.2025
Front Desk Receptionist
Davy Knapp Photography
05.2024 - 09.2024
Front Desk Receptionist/Lifeguard
Tascosa Golf Club
05.2021 - 05.2022
High School Diploma -
Tascosa High School
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