RUBY SISNEROS
PO Box 85 Tatum,NM
Summary
Dynamic healthcare professional with extensive experience at NorLea Hospital District, excelling in patient registration and appointment scheduling. Proven ability to enhance operational efficiency and patient satisfaction through effective communication and meticulous record management. Skilled in electronic health records and adept at problem-solving, ensuring compliance with HIPAA regulations while fostering a collaborative team environment.
Overview
23
23
years of professional experience
Work History
Registration Clerk
NorLea Hospital District
10.2015 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with health regulations.
- Collaborated with medical staff to streamline patient intake procedures, enhancing operational efficiency.
- Trained new clerks on hospital systems and procedures, fostering a knowledgeable team environment.
- Implemented quality control measures to maintain data integrity in electronic health records system.
- Coordinated communication between departments to facilitate timely patient admissions and discharges.
- Resolved patient inquiries and issues promptly, improving overall patient satisfaction scores.
- Developed training materials for onboarding new staff, promoting consistency in registration practices.
- Analyzed workflow patterns to identify areas for improvement, contributing to enhanced service delivery efficiency.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Explained form wording to patients to help each understand information required.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Assisted in processing patient payments via cash, checks and credit cards.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Reviewed, processed, and issued application requests for referral registration.
- Streamlined registration process by implementing efficient data entry and filing systems.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Performed software updates, upgrades and data backups.
- Studied and researched various medical terms as well as software and coding systems.
Clinic Office Assistant
NorLea Hospital District-Tatum Medical Clinic
03.2017 - 09.2025
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Streamlined office procedures, enhancing overall operational efficiency and service delivery.
- Trained new staff on administrative protocols and clinic software systems for improved onboarding.
- Facilitated communication between healthcare providers and patients to ensure clarity of information.
- Led initiatives to improve patient satisfaction through feedback collection and process adjustments.
- Aided in the development of training materials for new clinic staff members, promoting consistent best practices throughout the organization.
- Assisted in the planning and execution of clinic events or outreach programs, fostering strong community connections and increasing patient base.
- Organized required paperwork for physician sign-off, facilitating prompt completion of medical forms needed for various purposes such as disability claims or worker''s compensation cases.
- Reduced wait times for patients by efficiently managing walk-ins and coordinating appointments with healthcare providers.
- Maintained a clean and organized office environment for optimal functionality, ensuring all necessary supplies were stocked and available for use.
- Enhanced patient experience by efficiently managing appointment scheduling and timely followups.
- Improved overall office efficiency by handling a high volume of incoming calls, addressing inquiries, and directing patients to appropriate resources.
- Conducted regular audits of patient records to ensure data accuracy and eliminate discrepancies, maintaining a high level of reliability in record-keeping practices.
- Assisted in optimizing clinic revenue by accurately processing insurance claims, verifying coverage, and collecting copayments.
- Provided backup support for other office staff during periods of high demand or absences, ensuring seamless continuation of daily operations.
- Facilitated smooth patient flow through effective coordination with medical staff and timely communication of relevant information.
- Expedited insurance authorizations for prescribed treatments or therapies, allowing patients to receive necessary care without delay.
- Ensured compliance with HIPAA regulations by diligently protecting sensitive patient information in all communications and record-keeping practices.
- Monitored inventory levels of office supplies regularly to minimize shortages and reduce costs by placing timely orders.
- Streamlined clinic operations by organizing and maintaining accurate patient records and documentation.
- Contributed to increased patient satisfaction by promptly addressing concerns and providing compassionate support during their visit.
- Provided administrative support for various clinical projects, contributing to the successful completion of objectives on time and within budget constraints.
- Collaborated with the medical team to implement new procedures or protocols, enhancing overall clinic performance.
- Supported positive employee relations through clear communication channels between office personnel and medical professionals.
- Coordinated referral processes effectively, ensuring seamless transitions for patients seeking specialized care from other providers within the network.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 575-398-2111-physician
- Stephanie Wilks. FNP-C medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Radiology Clerk/Radiologic Technologist Assistant
Roosevelt General Hospital
09.2002 - 01.2010
- Managed patient scheduling and appointment coordination for radiology services.
- Processed medical records and maintained accurate patient information in electronic systems.
- Assisted in preparing patients for procedures, ensuring compliance with safety protocols.
- Collaborated with radiologists to streamline workflow and enhance communication efficiency.
- Trained new staff on office procedures and use of imaging software systems.
- Implemented process improvements to reduce appointment wait times and improve patient experience.
- Oversaw administrative tasks, ensuring adherence to regulatory standards and quality control measures.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Assisted in maintaining radiology equipment, contributing to a safe and efficient work environment for both staff and patients.
- Provided exceptional customer service to both internal and external clients through prompt response to inquiries via phone calls or email correspondence related to radiology services.
- Assisted in training new Radiology Clerks, ensuring they quickly became proficient in departmental procedures and protocols.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations, fostering trust between patients and the healthcare facility.
- Increased accuracy of documentation by thoroughly verifying patient demographic information before entering it into the system.
- Managed patient flow within the radiology department by coordinating appointment bookings, walk-ins, and emergency cases to ensure timely service delivery.
- Collaborated with radiologists to prepare accurate billing statements, minimizing discrepancies and improving revenue collection.
- Ensured timely delivery of reports to physicians, contributing to quicker diagnoses and treatment plans for patients.
- Contributed to a well-organized work environment by properly filing and cataloging radiology films for easy retrieval when needed.
- Facilitated effective communication between radiologists, referring physicians, and other healthcare professionals to ensure seamless coordination of patient care.
- Reduced wait times for patients by promptly preparing examination rooms and ensuring necessary equipment was available.
- Contributed to the improvement of departmental processes by providing constructive feedback during regular meetings with management.
- Expedited report turnaround time by transcribing preliminary findings from imaging studies as dictated by radiologists for review prior to finalization.
- Optimized storage space for physical files by implementing an efficient archiving system that facilitated quick retrieval of older records when required.
- Streamlined the radiology department''s workflow by organizing and maintaining accurate records of patients'' diagnostic imaging results.
- Continuously updated knowledge about advances in medical imaging technology, enabling better support for the radiology team in delivering high-quality services.
- Supported quality assurance initiatives within the radiology department by consistently adhering to established policies, procedures, and best practices.
- Demonstrated professionalism and adaptability by effectively handling multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Answered phone calls and messages for 359-1800-physician RGH Radiology Dept. medical facility, scheduling appointments, and handling patient inquiries.
- Assisted radiologic technologists in preparing patients for imaging procedures, ensuring comfort and safety.
- Collaborated with healthcare team to streamline workflow and enhance patient experience during imaging services.
- Promoted a positive work environment by offering assistance and support to colleagues as needed.
- Earned recognition from supervisors for consistently delivering exceptional patient care experiences as part of an interdisciplinary healthcare team.
- Enhanced patient comfort by providing thorough explanations of imaging procedures.
- Assisted radiologic technologists in performing diagnostic imaging examinations, ensuring accurate results.
- Contributed to the timely completion of patient exams by efficiently managing appointment schedules.
- Supported the development of departmental quality assurance programs, optimizing imaging practices and enhancing patient care standards.
- Collaborated with radiologic technologists in implementing radiation safety protocols, minimizing exposure risks for patients and staff members.
- Maintained clean and organized examination rooms, promoting a safe and efficient work environment.
- Optimized workflow efficiency within the department through effective communication with fellow team members.
- Exercised attention to detail when positioning patients for various imaging modalities, capturing clear diagnostic images each time.
- Worked closely with referring physicians to address concerns or answer questions regarding imaging results or procedures.
- Demonstrated punctuality by arriving early to scheduled shifts and promptly attending to assigned duties throughout the day.
- Assisted radiologist in performing special imaging procedures.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Instructed patients on proper positioning for imaging.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
High School Diploma -
West Las Vegas High School
Las Vegas, NMSkills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Healthcare experience
- Experience with EPIC, EMD'S,
- Follow-up skills
- Office organization
- Proactive approach
- Insurance verification
- Medical terminology
- Appointment scheduling
- Client relationships
- Initiative-taking
- Confidentiality compliance
- Client rapport
- Patient scheduling
- Record preparation
- Records maintenance
- Records management
- Efficient workflow management
- Accuracy and precision
- Interpersonal and written communication
- Monthly reporting
- Patient transfer coordination
- Typing speed
- Pre-registration documentation
- Verbal and written communication
- Documentation and reporting
- File maintenance
- Demographics information
- Registration management
- Registration documents
- Billing documentation
- Verification and eligibility
- Counseling and advice
- Admission support
- Cross-functional coordination
- HIPAA procedures
- Multitasking and prioritization
- Maintaining documents and records
- Heartsaver first aid
- Heartsaver CPR AED (CPR AED)
- Heartsaver CPR AED
- Heartsaver first aid (first aid)
- Heartsaver first aid CPR AED
Languages
Spanish
Full Professional
Timeline
Clinic Office Assistant
NorLea Hospital District-Tatum Medical Clinic
03.2017 - 09.2025
Registration Clerk
NorLea Hospital District
10.2015 - Current
Radiology Clerk/Radiologic Technologist Assistant
Roosevelt General Hospital
09.2002 - 01.2010
High School Diploma -
West Las Vegas High School
SPANISH
Being bilingual has always been an asset in my career due to our diverse community. Patients are usually at ease once they are made aware that I speak spanish.