Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruby Strong

Greenville,NC

Summary

Detail-oriented and compassionate professional with proven experience in member services and customer support within the healthcare industry. Skilled in resolving complex member and provider inquiries, interpreting benefit eligibility, and educating stakeholders on healthcare program policies and procedures. Demonstrates fluency in core service lines and consistently meets or exceeds service level expectations through effective communication, problem-solving, and adherence to organizational guidelines. Known for identifying service trends, contributing to process improvements, and ensuring high levels of satisfaction across diverse member populations. Adept at navigating cross-functional systems and collaborating with internal departments to drive timely, accurate resolutions.

Overview

3
3
years of professional experience

Work History

Admissions Representative

Ultimate Medical Academy
01.2025 - Current
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Scheduled 600 appointments to meet with students face-to-face and discuss education plans, leading to 35% increase in education plans and student engagement,
  • Conducted interviews with participants to assess eligibility.
  • Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
  • Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
  • Improved decision-making by providing thorough evaluations of applicant files to admissions committees.
  • Developed targeted recruitment strategies by analyzing enrollment trends to identify key target markets for outreach efforts.
  • Explained admissions procedures and courses offered to potential students.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.

Claims Representative

Assurant
02.2023 - 09.2024
  • Responded to client and internal inquiries with precision and professionalism, maintaining a commitment to a 48-hour response window
  • Streamlined workflow and operational efficiency through independent management and prioritization of daily tasks
  • Facilitated team collaboration by providing timely updates and promoting a supportive atmosphere within a remote work setting

Pharmaceutical Intake Customer Specialist

Abbvie/Live Ops
06.2022 - 01.2023
  • Addressed intricate customer questions with a high level of professionalism, ensuring top-tier service quality
  • Employed organizational tools effectively to ensure timely completion of tasks and adherence to deadlines
  • Mastered key software platforms including Zoom, Teams, Excel, Word, and Outlook to optimize communication and data management processes
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.

Education

High School Diploma -

Havelock High School
05-2022

Bachelor of Science - Applied Psychology

East Carolina University
Greenville, NC
09-2026

Skills

  • Microsoft Office
  • Insurance Claims Review
  • Claims Investigation
  • Time Management
  • Conflict Resolution
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Active listening
  • Critical thinking
  • Typing 55 WPM
  • CRM Skills

Timeline

Admissions Representative

Ultimate Medical Academy
01.2025 - Current

Claims Representative

Assurant
02.2023 - 09.2024

Pharmaceutical Intake Customer Specialist

Abbvie/Live Ops
06.2022 - 01.2023

High School Diploma -

Havelock High School

Bachelor of Science - Applied Psychology

East Carolina University

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