Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruby Tanguma

Alamo,Texas

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Oncology Institute at Renaissance
Edinburg, TX
09.2023 - Current
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Provided emotional support and counseling to patients during difficult times.
  • Counseled families regarding end-of-life decisions when necessary.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Provided administrative support for patient care staff.
  • Assisted with medication assistance programs

Clinical System Analyst Supervisor

Doctors Hospital at Renaissance
Edinburg, TX
04.2018 - 09.2023
  • Educated hospital employees and physicians from 30 different specialties on Cerner software
  • Assist clinicians in the design of macros, auto-text, and favorites to reduce documentation time by target of 15%
  • Educate physicians and staff on documentation needs and expectations
  • Provide on-site go-live support and workflow optimization for onboarding clinicians
  • Performed walk-throughs upon opening of new facilities to ensure proper utilization of equipment
  • Performed first level troubleshooting for processes and workflows, addressing issues promptly
  • Perform audits, data collection, and evaluations; and present the results to administration to improve strategies and operations
  • Monitored and analyzed clinic workflow documentation through report generation
  • Managed and implemented workflow re-designs to create process improvement plans
  • Completed Data Collective Workbook for clinic builds and submitted to informatics team
  • Tested and validated new builds, upgrades, and issue resolutions.
  • Tracked MIPS measures, reviewed metrics and quality requirements with physicians, resulting in enhanced patient outcomes
  • Proficient in utilizing Excel to create pivots, vlook ups, Outlook, and Word
  • Collaborated with compliance and clinic policies to ensure alignment on procedures, documentation, consents, and accreditation requirements.
  • Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.

Medical Assistant/Surgical Coordinator

Orthopedic and Trauma Institute
Edinburg, TX
06.2013 - 04.2018
  • Record & update patient information into hospital database, as well as appointment scheduling and follow up
  • Insurance authorizations for outpatient and inpatient procedures
  • Knowledge with insurance portals
  • Effectively managed insurance approvals and rejections
  • Maintain & cleaned exam room and all medical equipment
  • Maintained supply verification to meet compliance
  • Super user/ scribe
  • Enhanced efficiency by verifying outside facility forms for doctor's signatures in compliance with FMLA requirements.
  • Collect deductibles
  • Organized the daily surgical tasks and scheduling for the provider
  • Conducted training sessions for staff members regarding the proper handling of prior authorization requests
  • Medicare B training for specialty pharmacies
  • Answered incoming calls and efficiently assessed patients' needs
  • Assist in conducting interviews for hiring
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Medical Assistant Instructor

Doctors Hospital at Renaissance Education
Edinburg, TX
01.2021 - 05.2021
  • Developed and implemented lesson plans to teach medical assistant students the fundamentals of patient care.
  • Assessed student performance through written tests, practical exams, and hands-on demonstrations.
  • Provided individual instruction on topics such as anatomy, physiology, pharmacology, medical terminology, and laboratory procedures.
  • Conducted lectures on health care related topics including ethics and legal issues.
  • Evaluated student progress by assessing knowledge of course material and providing feedback on assignments.
  • Maintained accurate records of attendance and grades for each student enrolled in the program.

MEDICAL ASSISTANT

BABIES AND CHILDREN PEDIATRICS
03.2019 - 12.2021
  • Knowledge with administrative procedures as a healthcare role
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Adhering to all clinical and administrative protocols
  • Communicated with parents and children to provide education
  • Fast paced and high-volume pediatric clinic
  • Authorization request for in office procedure and medications.
  • Administered injections, medications and treatments as directed by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Measured vital signs and took medical histories to prepare patients for examination.

UROLOGY CALL CENTER LEAD

UROLOGY INSTITUTE
02.2010 - 05.2013
  • Conducted effective and efficient calls with customers
  • Telephone etiquette
  • Properly directed inbound calls in phone queues to improve call flow
  • Scheduling and Rescheduling appointments
  • Calling patients to confirm appointments
  • High volume calls.
  • Provided training to new call center agents on the phone system, customer service protocols and procedures.
  • Organized daily work schedules for a team of 10-15 call center agents.
  • Monitored incoming calls and managed customer inquiries in a timely manner.
  • Resolved escalated customer complaints and disputes over the phone or via email.
  • Analyzed trends in customer feedback data to identify areas of improvement within the call center environment.

Education

Associate of Arts - Social Work

South Texas College
Mcallen, TX
05.2024

GED -

South Texas College
Mcallen, TX
01-2013

Medical Assistant - Medical Assisting

Southern Career Institute
Pharr, TX
01-2010

Skills

  • CPR & First Aid Certified
  • Outgoing/Bilingual
  • Educator
  • Organizational Skills
  • Professionalism and strong work ethic
  • Oral and written communication skills
  • Fast learner and strong leadership skills
  • Super User
  • Computer proficiency
  • Teamwork and collaboration
  • Patient Relations
  • Patient Care Coordination
  • HIPAA Compliance
  • Critical Thinking Skills
  • Process Improvements
  • Healthcare knowledge
  • Customer Service

Certification

  • BLS for healthcare providers (CPR and AED)

Timeline

Patient Care Coordinator

Oncology Institute at Renaissance
09.2023 - Current

Medical Assistant Instructor

Doctors Hospital at Renaissance Education
01.2021 - 05.2021

MEDICAL ASSISTANT

BABIES AND CHILDREN PEDIATRICS
03.2019 - 12.2021

Clinical System Analyst Supervisor

Doctors Hospital at Renaissance
04.2018 - 09.2023

Medical Assistant/Surgical Coordinator

Orthopedic and Trauma Institute
06.2013 - 04.2018

UROLOGY CALL CENTER LEAD

UROLOGY INSTITUTE
02.2010 - 05.2013

Associate of Arts - Social Work

South Texas College

GED -

South Texas College

Medical Assistant - Medical Assisting

Southern Career Institute

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Ruby Tanguma