Summary
Overview
Work History
Skills
Languages
Timeline
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Herman Navarro

Phoenix,AZ

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.

Overview

18
18
years of professional experience

Work History

Retail Sales Associate

Metal Supermarkets
Phoenix, AZ
08.2018 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Handled customer complaints in a professional manner.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Processed returned merchandise according to company policies.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Inspected purchased items for defects before handing them over to customers.
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Kept informed about new products arriving at the store on a regular basis.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Addressed customer questions and concerns regarding products and services.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Assisted in the preparation and execution of physical inventory counts.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Machinery Operator

Coast Aluminum
Phoenix, AZ
02.2012 - 06.2015
  • Maintained and operated a variety of machinery to ensure efficient production.
  • Inspected machined parts for quality control and accuracy.
  • Performed regular maintenance on equipment, such as changing oil, lubricating components, and replacing worn parts.
  • Ensured all safety protocols were followed while operating machinery.
  • Loaded raw materials into machines for processing.
  • Monitored machine operation to detect any malfunctions or errors in the process.
  • Adjusted machine settings according to specifications from work orders or instructions from supervisors.
  • Repaired faulty equipment using hand tools and other diagnostic devices.
  • Operated hoists, cranes, and forklifts to move heavy objects safely around the facility.
  • Troubleshot problems with machines in order to identify root causes of issues.
  • Cleaned and maintained work areas regularly to maintain a safe working environment.
  • Followed detailed written instructions for setting up and running each job efficiently.
  • Assisted other workers with their tasks when needed.
  • Communicated effectively with colleagues regarding production goals, timelines, and processes.
  • Kept accurate records of output numbers throughout shifts.
  • Stored finished products in designated areas after completing production runs.
  • Examined product samples during production runs to ensure quality standards were met.
  • Organized inventory of raw materials prior to beginning production runs.
  • Utilized knowledge of mechanical systems to make necessary repairs quickly.
  • Replaced worn out parts on machines as needed.
  • Identified potential risks associated with operating machinery.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Verified production orders prior to starting set-up.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.
  • Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
  • Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
  • Promoted efficient operation of production processes through careful control system monitoring
  • Trained personnel on safe handling procedures for hazardous materials used during production processes.

Forklift Operator

Ims metal supply
Phoenix, Arizona
02.2007 - 07.2008
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Ensured safety procedures were followed when operating forklifts.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Loaded pallets onto trailers for shipment.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
  • Checked expiration dates on products prior to stocking shelves or shipping out orders.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Kept record of daily activities such as number of items moved or handled throughout the day.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Adhered strictly to company policies concerning operation of material handling equipment.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maintained current forklift training and certification as required by company policies.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Inspected lifts before use to prevent damage to goods.
  • Transported material to correct locations and documented inventory changes.
  • Maintained yard appearance, keeping ground clean and clear.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Tied and secured loads to prevent shifting or damage to items.
  • Checked shipments for damaged or incorrect items.

Skills

  • Order Processing
  • Customer Service
  • Department reset
  • Display Setup
  • Loss Prevention
  • Money Handling
  • Stock replenishment
  • Account assistance
  • Product Knowledge
  • Sales trends
  • Store Opening and Closing
  • Customer Assistance
  • Product Merchandising
  • Point of sale operation
  • Retail Store Operations
  • Teamwork
  • Positive and professional
  • Problem-Solving
  • Complaint Management
  • Store maintenance
  • FLUENT IN [LANGUAGE]

Languages

English
Professional
Spanish
Professional

Timeline

Retail Sales Associate

Metal Supermarkets
08.2018 - Current

Machinery Operator

Coast Aluminum
02.2012 - 06.2015

Forklift Operator

Ims metal supply
02.2007 - 07.2008

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Herman Navarro