Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruby Thomas

Durham,NC

Summary

Intelligent Technician with 20 years of experience in Healthcare. Detail-oriented and responsive to patient inquiries and questions. Communicates clearly with both patients and coworkers.

Overview

28
28
years of professional experience
1
1
Certification

Work History

In Home Health Scheduler

Volunteers of America SCCNC
Durham, NC
06.2025 - Current
  • Developed and maintained scheduling tools to streamline operations and enhance efficiency.
  • Managed appointment bookings, ensuring timely communication with clients and staff.
  • Facilitated communication between teams to resolve scheduling conflicts quickly.
  • Provided training and support to new team members on scheduling procedures.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Maintained up-to-date records of staff availability, absences, holidays, vacations.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Entered information into system to update status reports.
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
  • Provided support in resolving scheduling conflicts between employees.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed strategies for improving efficiency within the scheduling process.
  • Organized training sessions on proper scheduling techniques for new hires.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Managed personnel schedules to keep shifts properly staffed.
  • Provided guidance to team members regarding best practices related to scheduling tasks.
  • Collaborated with other departments to coordinate resources when necessary.
  • Gathered employee and staff data to develop monthly work schedules.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
  • Monitored employee attendance and time-off requests to ensure compliance with company policies.

Certified Nursing Assistant

Volunteers of America SCCNC
Durham, NC
07.2022 - Current
  • Assisted residents with daily living activities and personal care tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient information accurately in electronic health records system.
  • Collaborated with interdisciplinary team to plan and implement care strategies.
  • Provided emotional support and companionship to residents during daily routines.
  • Maintained cleanliness and safety of resident living areas and equipment.
  • Educated residents on health practices and wellness activities regularly.
  • Participated in training sessions to enhance skills in patient care techniques.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Helped residents walk with or without self-help devices.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted residents in preparing for activities and social programs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Transportion Van Driver

Volunteers of America SCCNC
Durham, NC
03.2021 - Current
  • Transported clients to various locations safely and efficiently.
  • Maintained vehicle cleanliness and conducted regular safety inspections.
  • Assisted clients with mobility challenges during boarding and disembarking.
  • Coordinated schedules with staff to ensure timely transportation services.
  • Documented trip logs and reported any vehicle issues promptly.
  • Communicated effectively with clients to address their transportation needs.
  • Followed established routes while adapting to traffic conditions as needed.
  • Collaborated with team members to enhance overall service delivery quality.
  • Ensured all necessary documents were completed accurately prior to departure.

Transportation Manager

Volunteers of America SCCNC
Durham, NC
01.2018 - Current
  • Managed daily transportation operations for nonprofit community services.
  • Developed and implemented efficient routing plans for service delivery.
  • Oversaw vehicle maintenance schedules to ensure safety compliance.
  • Trained staff on transportation policies and safety procedures.
  • Collaborated with local agencies to enhance service accessibility.
  • Monitored transportation budgets to optimize resource allocation.
  • Resolved transportation issues promptly to support program continuity.
  • Monitored driver performance and compliance with safety regulations.
  • Supervised a team of drivers, dispatchers, and customer service representatives.

Transportation Coordinator/Scheduling Coordinator

Volunteers of America, Dakotas
Durham, CA
03.2016 - 10.2018
  • Coordinated transportation schedules for various programs and services.
  • Oversaw vehicle maintenance and ensured compliance with safety regulations.
  • Communicated with drivers to confirm routes and address any issues.
  • Scheduled training sessions for volunteers on transportation protocols.
  • Maintained accurate records of transportation activities and driver logs.
  • Collaborated with community partners to enhance service delivery efficiency.
  • Developed strategies to optimize vehicle usage and reduce costs.
  • Ensured compliance with all relevant laws and regulations pertaining to transport operations.
  • Monitored daily routes and delivery schedules, tracking dispatches in real-time.
  • Reported maintenance and repair needs for transportation vehicles and equipment.

Medical Transportation Driver

Volunteers of America, Dakotas
Durham, NC
03.2014 - 03.2016

Sterile Manufacturing Technician

Spectraforce Technologies Inc.
Raleigh, NC
01.2013 - 01.2014

Substance Abuse Technician

Community Choices
Durham, NC
05.2008 - 08.2013
  • Assisted clients in daily activities and recovery programs.
  • Monitored client behavior to ensure safety and compliance with treatment plans.
  • Documented client progress and maintained accurate records for treatment reviews.
  • Facilitated group discussions to encourage peer support and engagement.
  • Collaborated with healthcare professionals to coordinate individual care plans.
  • Implemented crisis intervention techniques during challenging situations with clients.
  • Educated clients about substance abuse and coping strategies for recovery.
  • Developed rapport with clients to foster trust and open communication.
  • Provided crisis intervention services when needed.
  • Provided individual and group counseling sessions to individuals with substance use disorders.

911 Telecommunicator

Durham Police Departmenrham
Durham, NC
08.2005 - 07.2008
  • Received emergency calls and assessed situations for appropriate response.
  • Coordinated communication between first responders and callers for effective assistance.
  • Operated multiple radio channels to relay critical information to police units.
  • Documented incident details accurately in computer-aided dispatch system.
  • Managed high-stress situations while maintaining clear communication with callers.
  • Provided support and reassurance to individuals in crisis during emergencies.
  • Trained new telecommunicators on operational procedures and system protocols.
  • Collaborated with law enforcement agencies to ensure timely information sharing.
  • Answered incoming 911 calls and determined the nature of emergency.
  • Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
  • Dispatched appropriate personnel to respond to emergency situations.
  • Updated CAD system regularly with status reports from field units on location and progress of their assignments.
  • Documented all relevant details from each call in computer-aided dispatch system.
  • Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
  • Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
  • Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
  • Prioritized multiple simultaneous calls based on severity of incident reported by caller.
  • Participated in training sessions related to new technologies used in Emergency Dispatching.
  • Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
  • Maintained contact with callers until help arrived at scene.
  • Monitored radio frequency for active incidents or events requiring dispatch assistance.
  • Evaluated incoming calls for accuracy and completeness of information received.

Personal Care Assistant

VOCA NC
Durham, NC
01.1998 - 03.2004
  • Assisted clients with daily living activities and personal hygiene routines.
  • Monitored client health conditions and reported changes to healthcare providers.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe environment for clients at all times.
  • Documented client progress and care activities in accurate records.
  • Administered prescribed medications according to established guidelines.
  • Developed positive relationships with clients through active listening and engagement.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided ongoing compassionate patient care for each client.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Administered medication under supervision of a registered nurse or physician.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Assisted with meal planning to meet nutritional plans.

Education

Associate of Science - Surgical Technology

Miller-Motte College
Cary, NC
08.2011

Certificate - Medical Billing And Coding

Wake Technical Community College
Raleigh, NC
04.2009

Certified - CNA 1

Ideal Home Healthcare
Durham NC

Certificate of Completion - Leadership Training

Leadership University
Fort Myers, FL

Skills

  • Team management
  • Organizational skills
  • Organization
  • Reliable & trustworthy

Certification

  • CPR Training - 2022
  • Certified CNA !, [Volunteers of America] - 2022
  • Surgical Technology Associate of Science Degree - 2011

Timeline

In Home Health Scheduler

Volunteers of America SCCNC
06.2025 - Current

Certified Nursing Assistant

Volunteers of America SCCNC
07.2022 - Current

Transportion Van Driver

Volunteers of America SCCNC
03.2021 - Current

Transportation Manager

Volunteers of America SCCNC
01.2018 - Current

Transportation Coordinator/Scheduling Coordinator

Volunteers of America, Dakotas
03.2016 - 10.2018

Medical Transportation Driver

Volunteers of America, Dakotas
03.2014 - 03.2016

Sterile Manufacturing Technician

Spectraforce Technologies Inc.
01.2013 - 01.2014

Substance Abuse Technician

Community Choices
05.2008 - 08.2013

911 Telecommunicator

Durham Police Departmenrham
08.2005 - 07.2008

Personal Care Assistant

VOCA NC
01.1998 - 03.2004

Associate of Science - Surgical Technology

Miller-Motte College

Certificate - Medical Billing And Coding

Wake Technical Community College

Certified - CNA 1

Ideal Home Healthcare

Certificate of Completion - Leadership Training

Leadership University

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