Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruby Trujillo

Aberdeen,MD

Summary

New to real estate, will be completing my real estate course through The CE Shop in July. Hoping to add value to a team with my 4 yrs in logistics and 10n yrs in customer service. Highly driven individual who is excited to transition into real estate and property management. Receptive and eager to learn.

Overview

10
10
years of professional experience

Work History

Shift Manager

Walgreens
07.2024 - Current
  • Implemented individual coaching to improve our credit card applications per month
  • Boosted customer service satisfaction score by 20% through excellent customer service and following up with customer complaints
  • Increased Walgreen's brand product sales by tailoring specific merchandising through out the store
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Operations Supervisor/Engagement Coordinator

Wayfair
02.2024 - 02.2025
  • Organized monthly employee engagement events to enhance employee experience and reduce attrition to 8%
  • Collaborated with site director and ops manager to develop custom branding on Canva
  • Oversaw daily operations across all departments to ensure compliance with company policies and procedures
  • Cultivated a safety-conscious environment by implementing safety audits and accountability measures achieving a 95% building safety metric and reducing workplace injuries
  • Proactively analyzed operational needs and made informed decisions to optimize processes, minimize gap time to under 15 minutes per associate and meet CPTs while ensuring a positive employee experience
  • Controlled building audits, KPI management and inventory control
  • Collaborate with FedEx to manage vehicle schedules and maintain accurate shipping records, on time pick ups and a healthy trailer pool Identified talent for hiring and onboarding
  • Conducted employee training sessions and safety observations leading to 1 supervisor and 2 lead promotions through quality development and 1:1s
  • Spearheaded strategic continuous improvement project resulting in a 10% increase in YTD jackpot metric goal attainment ( from 85% to 95%).
  • Partnered with Returns department to establish community outreach donations ( in kind donations of $39,000 YTD)

Team Lead

Stanley Black and Decker
08.2021 - 02.2024
  • Managed international order audits to reduce workload and maintain oversight
  • Drove the completion of high priority orders
  • Clearly communicated root causes and corrective actions when performance targets were not met
  • Oversaw daily labor plans to optimize staffing and control costs
  • Collaborated with transportation to arrange pickups aligned with staffing capacity
  • Directed and coordinated production to maximize profitability
  • Managed operations to meet daily shipping targets for orders and trucks
  • Generated daily workload reports to monitor progress and identify areas for improvement

Assistant Manager

Biglots
02.2019 - 08.2021
  • Provide leadership and clear direction to all associates
  • Participate in all customer service aspects and act as primary manager on duty
  • Utilize company tools to analyze metrics and make plans to reach goal every quarter
  • Developed highly empathetic client relationships and earn reputation for exceeding service standard goals.
  • Managed inventory levels, ensuring timely replenishment and reducing stock discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Front Desk Receptionist

Absolute Chiropractic & Rehab
05.2015 - 02.2019
  • Successfully promoted and introduced what benefits an appointment with chiropractor entails
  • Guided potential customers through all the steps and got them to take action by scheduling their initial appointment
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Fax and scan referrals
  • Request LOP and Medical Records
  • Maintain front desk neat and clean at all times
  • Established excellent relationship with patients, employees and liaisons

Education

High School Diploma -

Haltom Highschool
05-2012

Skills

  • Detail oriented
  • Resourcefulness
  • Collaborate effectively
  • Emotional Intelligence
  • Adaptability and flexibility
  • Supply Chain Management
  • Employee engagement
  • Problem solving abilities
  • Workload prioritization
  • Staff training and development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Manager

Walgreens
07.2024 - Current

Operations Supervisor/Engagement Coordinator

Wayfair
02.2024 - 02.2025

Team Lead

Stanley Black and Decker
08.2021 - 02.2024

Assistant Manager

Biglots
02.2019 - 08.2021

Front Desk Receptionist

Absolute Chiropractic & Rehab
05.2015 - 02.2019

High School Diploma -

Haltom Highschool

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Ruby Trujillo