Ruby Wallace
Baytown ,TX
Summary
Skilled in technical aptitude and interpersonal communication, I excelled at US BANK by enhancing customer service standards. Leveraging problem-solving abilities and empathy, I significantly improved client relationships. My background includes training peers, managing multiple projects, and ensuring regulatory compliance, demonstrating my commitment to excellence and team collaboration. Diligent and personable professional skilled in identifying customer needs and presenting solutions that deliver value and drive revenue growth. Talented at developing effective sales strategies, managing customer relationships, and resolving customer disputes. Committed to providing exceptional customer service and achieving business objectives. Results-driven individual with substantial experience in customer service and sales. Proven success in achieving sales goals and providing timely, accurate, and helpful customer service. Skilled in managing customer inquiries and resolving issues professionally and courteously.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
US BANK
01.2021 - 08.2024
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Customer service: Answering questions, listening to concerns, and resolving issues
- Customer satisfaction: Ensuring customers are satisfied with the product or service
- Communication: Responding to customers via email, phone, chat, or in person
- Customer accounts: Opening new accounts, reviewing transactions, and following up with customers
- Product information: Providing information about products and services
- Sales: Generating sales leads and cross-selling products
- Other tasks: Processing documents, helping customers complete online payments, and maintaining a positive attitud
Customer Service Representative
REPUBLIC SERVICES
03.2017 - 01.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
- Assists and provides support to internal and external customers.
- Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
- Maintains customer profiles and contract filing system.
- Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
- Research operational concerns, questions and discrepancies.
- Prepares and transmits reports and waste shipment summaries.
- Prepares manifests for mailing, scanning, or emailing.
- Processes memos, correspondence, reports and other documents.
- Reviews billing adjustments.
- Performs other related duties as assigned.
Healthcare Customer Service Representative
FANUEIL
03.2016 - 01.2021
- Ensured compliance with all regulatory requirements as they relate to healthcare services provided by the organization.
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
- Re-scheduling patient appointments as required via telephone calls and written notification to patients.
- Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Taking clear and accurate messages on behalf of other departments.
- Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
- Creating testing orders for patients and faxing or mailing as per patient request.
- Faxing medical records to facilities
Education
High School Diploma -
Alexandria Senior High School
Alexandria, LA05.1995
Skills
- Technical aptitude
- Industry awareness
- Interpersonal skills
- Team collaboration
- Active listening
- Effective communication
- Problem-solving abilities
- Customer service orientation
- Written communication
- Empathy and understanding
References
References available upon request
Timeline
Customer Service Representative
US BANK
01.2021 - 08.2024
Customer Service Representative
REPUBLIC SERVICES
03.2017 - 01.2021
Healthcare Customer Service Representative
FANUEIL
03.2016 - 01.2021
High School Diploma -
Alexandria Senior High School