Ruby Wheeler
Troy,AL
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
28
28
years of professional experience
Work History
Clerk Typist II
Troy University
05.1996 - Current
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
- Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
- Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed.
ER Registration Clerk
Troy Regional Medical Center
04.1999 - 07.2020
- Collaborated with interdisciplinary team members to ensure the provision of exceptional patient care throughout the registration process.
- Facilitated timely treatment of patients by prioritizing tasks based on urgency and complexity during high-volume periods.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Proactively identified areas for improvement in registration processes by regularly reviewing existing protocols, suggesting modifications as needed.
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
- Improved patient care by effectively communicating with medical professionals regarding patient information.
- Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
- Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
- Promoted patient safety by verifying demographic information, allergies, and medication history during initial registration process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
Education
Bachelor of Science - Business Administration
Troy University
Troy, ALSkills
- Letter typing
- Data logging
- Accurate data entry
- Document Formatting
Timeline
ER Registration Clerk
Troy Regional Medical Center
04.1999 - 07.2020
Clerk Typist II
Troy University
05.1996 - Current
Bachelor of Science - Business Administration
Troy University
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