Ruby Wiechman
Littleton,CO
Summary
Versatile and results-driven professional with a proven track record at Pilot Flying J Travel Center, adept in inventory rotation and exceptional customer service. Spearheaded initiatives that significantly enhanced organizational growth and cleanliness standards. Skilled in fostering a positive work environment and implementing safety protocols, contributing to substantial operational improvements.
Experienced with food preparation, customer service, and inventory management. Utilizes excellent communication skills to ensure customer satisfaction and smooth operations. Track record of maintaining cleanliness and adhering to food safety standards.
Overview
49
49
years of professional experience
Work History
Deli Worker
Pilot Flying J Travel Center
04.2015 - 01.2025
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
- Learned other teammates' work tasks to train as backup.
- Resolved customer complaints professionally and efficiently safeguarding continued patronage.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Completed milkshakes and ice cream desserts for customers.
Advertising Manager
Ranchland News
02.1999 - 03.2015
- Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
- Optimized media mix by continuously testing different channels, formats, and messaging based on performance insights.
- Developed campaigns, led design, and tracked results.
- Mentored junior team members, providing guidance on best practices in advertising management.
- Envisioned, designed and launched revamped website to better convey company brand.
- Updated team protocols to streamline marketing procedures and optimize promotion releases.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Attended customer meetings, trade shows and conferences as company representative.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
- Marketed products without using paper-based strategies in order to keep low carbon footprint.
- Analyzed market trends to identify new opportunities and adjust advertising plans accordingly.
Fuel Center Manager
Rip Griffins
07.1992 - 02.1999
- Established performance metrics for staff members and provided coaching when necessary to achieve desired results.
- Ensured compliance with environmental regulations by conducting routine inspections of equipment and storage facilities.
- Monitored market trends to adjust pricing strategies accordingly, maximizing profitability.
- Managed daily operations of the fuel center, ensuring smooth and efficient functioning.
- Collaborated with vendors to negotiate contracts and secure favorable pricing for fuel products.
- Implemented employee training programs to enhance skills, knowledge, and overall job performance.
- Developed strong relationships with local businesses to encourage partnerships that were mutually beneficial.
- Coordinated promotional events at the fuel center, increasing foot traffic and generating additional revenue streams.
- Implemented preventative maintenance schedules that increased equipment lifespan while reducing unplanned downtime.
- Reduced operating costs through effective budgeting, scheduling, and resource allocation.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for advancement within the company.
- Utilized advanced forecasting tools to anticipate fluctuations in demand effectively managing supply chain logistics.
- Enhanced customer satisfaction by providing exceptional service and quick resolution of issues.
- Oversaw facility maintenance, ensuring a clean and safe environment for customers and staff alike.
- Led a team of employees, fostering a positive work environment and promoting professional growth.
- Increased fuel center efficiency by implementing streamlined processes and inventory management systems.
- Streamlined communication between departments, improving collaboration efforts on shared projects or initiatives.
- Developed and implemented safety protocols to ensure compliance with industry regulations and standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Factory Worker
Marshalltown Instruments
08.1975 - 08.1992
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
Education
Diploma - Manager, Customer Service, Employee Training
Bridgeport High School
Bridgeport, NE05.1975
Skills
- Inventory rotation
- Customer service
- Cleaning and sanitizing
- Organizational growth
- Knife handling
- Workplace safety
- Cleanliness and sanitation
- Food safety
Timeline
Deli Worker
Pilot Flying J Travel Center
04.2015 - 01.2025
Advertising Manager
Ranchland News
02.1999 - 03.2015
Fuel Center Manager
Rip Griffins
07.1992 - 02.1999
Factory Worker
Marshalltown Instruments
08.1975 - 08.1992
Diploma - Manager, Customer Service, Employee Training
Bridgeport High School
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