RUBY WILLIAMS
Business Administration
Memphis,TN
Summary
Desired to bring comfort and ease to all clientele Personable. hospitality and administrative professional, highly qualified and results-driven professional skilled in Property Management, Coordinating, and Administrative roles, energetic, fast-learner, and goal-oriented with passion for Business Management, Microsoft Office suites, office administration duties, and account reconciliation, desired to bring comfort and ease to all clientele Personable. hospitality and administrative professional Dedicated to cultivating positivity to clients, staff and management connections, highly- developed communicator with outstanding skills in complex problem-solving and conflict resolution. expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/Front Desk Patient Coordinator
Shelby County land Bank
Memphis, TN
09.2019 - Current
- Operated and answer a multi-line phone system and directed calls to appropriate department
- Demonstrated exceptional client service skills Data Entry Point of Sale (POS)/Quoted and calculated prices
- Managed front desk appropriately Assist customers with providing property demographics from Land Bank website
- Greeted guests and responded to guests' inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Prepared files, collected and analyzed data, typed 60 wpm with 95% accuracy
- Provided administrative assistant support for the department along with general administrative duties
- Operated all office equipment such as printers, computers and copy machines Accessed Microsoft Office/Word, Excel and Outlook for company use
- Completed property contracts for customers' purchases Prepared spreadsheets for office use and helped in other areas of the office as instructed
Assistant Resident Manager
Friends For Life Corporation
Memphis, TN
06.2015 - 05.2019
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Inspect cleanliness of facilities daily, kept building up-to-date with current fire and health code standards.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Managed security policies to effectively protect residents and staff.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Drafted monthly manager's report to report data and events to board members and management.
- Maintained updated resident records and coordinate move-in and move-out logistics.
Housekeeping Supervisor
Westin Hotel Beale
Memphis, TN
07.2013 - 01.2015
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, guests' rooms and other common areas.
- Reported damage or theft of hotel property to management.
Education
Bachelor of Science - Business Administration and Management
University of Phoenix
MemphisSkills
- Appointment Scheduling
- Claims Processing
- Meeting Preparation
- New Hire Training
- Office Administration
- Filing and Recordkeeping
- Interdepartmental Collaboration
- Inventory Management
- HIPAA Compliance
- Cleaning and Sterilizing
- Critical Thinking
- Customer Service
- Detail-Oriented
- Administrative Support
- Data Entry Software
- Supply Ordering
- Time Management
- CPR Certified
- Problem-Solving
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Administrative Assistant/Front Desk Patient Coordinator
Shelby County land Bank
09.2019 - Current
Assistant Resident Manager
Friends For Life Corporation
06.2015 - 05.2019
Housekeeping Supervisor
Westin Hotel Beale
07.2013 - 01.2015
Bachelor of Science - Business Administration and Management
University of Phoenix
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