Ruby Williams
Homestead,US
Summary
Dedicated to maintaining a clean, safe, and organized workspace while delivering exceptional customer service. Proficient in addressing customer inquiries and resolving complaints with empathy, ensuring compliance with company policies and prioritizing customer satisfaction. Experienced in managing order processing, including receiving, picking, stowing, and preparing for delivery, while utilizing advanced technologies for efficiency. Skilled in training new associates on operational procedures and best practices to foster a collaborative and productive work environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Amazon
07.2025 - Current
- Maintain a clean, safe and organized workspace
- Assist customers with questions they may have
- Work through problem-solving scenarios for customers
- Receive, pick and stow customers orders, process returns, and prepare for delivery
- Use technologies like zebra, to sort,scan, and prepare orders
- Receive truck deliveries
- Trained new associates in operational procedures, fostering a supportive work environment.
- Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Answered questions about store policies and addressed customer concerns.
- Manage responsibilities for Locker + location including opening and closing site.
Communication Officer
Florida City Police Department
03.2004 - Current
- Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Oversaw scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Led cross-functional teams in addressing complex issues or incidents requiring coordinated responses from multiple agencies within the community.
- Promoted an inclusive workplace culture that fostered collaboration among diverse employees across various shifts and roles.
- Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
- Maintained high-quality records management system to support ongoing operations as well as after-action reporting requirements.
- Streamlined workflow processes to optimize resource allocation during high-pressure situations.
- Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
- Modeled professionalism in interactions with both internal staff members at all levels as well external stakeholders including law enforcement officers firefighters medical personnel elected officials citizens seeking assistance through emergency calls.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Increased dispatcher job satisfaction through recognition programs and promoting professional development opportunities.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.
- Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Improved response times by streamlining call prioritization and dispatch processes.
- Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Residential Manager
Sunrise Community
03.1997 - 03.2004
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Streamlined administrative processes, improving efficiency within the facility without compromising on quality of care or service delivery.
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Managed, scheduled and determined workload for member property management team.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Reported and documented maintenance requests and scheduled appropriate services.
Education
High School Diploma -
Miami Dade College
Miami, FL06.2020
Skills
- Crisis Management
- Problem-solving abilities
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Time management abilities
- Active Listening
- Reliability
- Effective Communication
Certification
Certified:
- CPR & FIRST AIDE INFANT AND ADULT
- HIPPA BASIC GUIDE
- OSHA BLOOD AND PATHOGEN
- HIV / AIDS
- Licensed Nail Technician
Timeline
Retail Store Associate
Amazon
07.2025 - Current
Communication Officer
Florida City Police Department
03.2004 - Current
Residential Manager
Sunrise Community
03.1997 - 03.2004
High School Diploma -
Miami Dade College