RUBY WILSON
Dallas,TX
Summary
Seasoned professional with a proven track record in high-stress environments, including the Dallas County Sheriff Department. Excelled in conflict resolution and crisis management, demonstrating exceptional time management and computer skills. Renowned for reliability and attention to detail, significantly enhancing safety and operational efficiency.
Overview
21
21
years of professional experience
Work History
Correctional Officer
Dallas County Sheriff Department
08.2015 - Current
- Conflict management
- Write detailed and accurate incident reports
- Patrol the interior and exterior of the facility
- Conduct inmate and cell searches
- Inspect visitors and packages delivered to the facility
- Respond to crisis situations as outlined by policies and procedures
- Oversee inmate activities including meals, classes, visitation, and recreation
- Monitor inmates and grounds with surveillance cameras
- Follow and enforce all prison rules and regulations
- Distribute prison clothing and personal effects to new inmates
- Frequently search inmates, vehicles, work areas, and recreational and housing spaces for contraband
- Guard prison entrances/exits and screen visitors
- Act as a security escort for visitors
- Review incoming and outgoing mail to and from inmates
- Conduct daily inmate head-counts
- Discipline inmates, using de-escalation tactics and/or physical restraint as necessary
- Observe and monitor prisoner behavior, health and activities at all times, looking for any disturbances or potential, threatening issues
- Mental health training
- Computer training
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Streamlined inmate check-in and processing, increasing efficiency.
- Supported reentry programs that prepared inmates for successful integration into society.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Bolstered team morale and cooperation through effective leadership and communication.
Public Safety Officer
Baylor Healthcare
06.2012 - 05.2015
- Answering calls for assistance 24/7 through its Communications Dispatch Center
- Understanding of medical terminology
- Patrolling the hospital, on-campus clinics and neighborhood-based health centers to prevent crimes that might occur
- Investigating crime reports
- Responding to Behavioral Health Response Team (BERT) calls, where individuals are specially trained to de-escalate potentially volatile situations involving patients who may compromise the safety of themselves or others
- Serving as mental health peace officers, known as LIFE (Law Enforcement Intervention for Environmental/Patient Safety), and rounding in areas with patients who have been identified as potentially violent
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
Correctional Officer
Dallas County Sheriff Department
06.2007 - 06.2012
- Follow and enforce all prison rules and regulations
- Distribute prison clothing and personal effects to new inmates
- Frequently search inmates, vehicles, work areas, and recreational and housing spaces for contraband
- Guard prison entrances/exits and screen visitors
- Act as a security escort for visitors
- Review incoming and outgoing mail to and from inmates
- Conduct daily inmate head-counts
- Discipline inmates, using de-escalation tactics and/or physical restraint as necessary
- Observe and monitor prisoner behavior, health and activities at all times, looking for any disturbances or potential, threatening issues
- Supervise all activities outside of housing cell (mealtimes, bathing routines, recreational, work, and educational activities)
- Supervise and monitor those in solitary confinement or serving other detention measures
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Public Relations Officer
Allied Barton Security
04.2004 - 06.2007
- In house security for Bank of America building downtown Dallas, basic customer service/security for clients and visitors in building
- Advised on reputational risks during decision-making processes, helping safeguard the company image in the long term.
- Provided internal communication support, facilitating information flow among employees and departments.
- Supported executive leadership by crafting speeches and presentations that effectively communicated company values and vision.
- Managed crisis communications, effectively mitigating potential damage to the company''s image.
- Produced and distributed internal and external communications.
- Forged strong media relationships to further public relations goals.
- Prepared weekly marketing statistics and flow charts to track daily actions using [Software].
- Organized successful press events, ensuring maximum exposure for product launches and announcements.
- Helped with photo and video production and performed visual and sound editing tasks.
Education
60hours Coursework - Law Enforcement
Cedar Valley College
Lancaster, TXSkills
- CPR
- Computer Skills
- Management
- Time Management
- Cash Handling
- Excel
- Cashier
- Training
- Reliability - Highly Proficient
- Attention to Detail - Completed
- Data Entry - Completed
- Customer service
Assessments
- Reliability, 01/01/20, Tendency to be dependable and come to work.
- Attention to Detail, 01/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Data Entry, 04/01/19, Measures a candidate's ability to accurately input data and effectively manage databases.
Timeline
Correctional Officer
Dallas County Sheriff Department
08.2015 - Current
Public Safety Officer
Baylor Healthcare
06.2012 - 05.2015
Correctional Officer
Dallas County Sheriff Department
06.2007 - 06.2012
Public Relations Officer
Allied Barton Security
04.2004 - 06.2007
60hours Coursework - Law Enforcement
Cedar Valley College
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