RUBY WUSTRACK
Marietta,GA
Summary
Results-driven Business Operations Professional with over 6 years of experience in operations, sales, project management and design. Drove $800K in additional sales through reporting improvements, reduced out-of-stock rates by 10%, and managed partnerships that increased sales by 2.5%. Skilled at streamlining workflows, improving processes, and delivering client satisfaction while supporting cross-functional teams. Recognized for a collaborative approach and commitment to company growth, ultimately increasing shareholder value.
Overview
11
11
years of professional experience
Work History
Operations Business Analyst
The Home Depot
Atlanta, GA
01.2023 - Current
- Identified process efficiencies through analysis, leading to cost reductions and improved associate support.
- Compiled and consolidated multiple reports to create a weekly Slow Rent Report, driving an additional $800K revenue in the first year. Reduced down vehicles by 3.0% year-over-year and decreased out-of-stock rates from 25% to 15%. Provided weekly operational priorities to support performance improvements.
- Managed partnership with Penske, delivering bi-weekly updates and refining processes to drive a 2.4% sales increase, achieving a positive 1.9% variance to plan.
- Monitored field and store emails, ensuring timely responses and accurate distribution to appropriate contacts.
- Supported growth of third-party support team through virtual training, call monitoring, SOP creation and feedback to improve associate support.
- Evaluated repair decisions using repair cost, unit book value, sales, age, and mileage to optimize cost-effectiveness
- Supported Asset Protection by providing weekly stolen unit reports and contributing to escalation path development, enhancing recovery and minimizing shrink.
- Traveled to retail stores to gather associate feedback, driving improvements in support and process efficiency.
- Utilized Google BigQuery to extract Tableau reporting data and share insights with stores, driving a decrease in negative Store Use patterns.
Retail Account Manager
Fermob USA
Cumming, GA
04.2022 - 12.2022
- Secured and managed accounts through consultative selling and effective customer solutions.
- Generated $1.3 million in sales for Early Buy Program, achieving 9% increase from prior year.
- Researched competitors to develop strategies against competitive threats.
- Developed training presentations and sales tools to educate retailers on brand and drive sales growth.
- Conducted visits to retail stores across US, recommending products based on geographical location and customer demographics.
- Collaborated with store managers to create visually appealing merchandise layouts and optimize merchandising practices.
- Generated and analyzed sales reports and KPIs to target monthly and yearly objectives.
- Processed sales orders via NetSuite, providing order confirmations with shipping and tracking information.
Sales Coordinator
Herman Miller - Maharam Fabric Corporation
Atlanta, GA
06.2018 - 03.2022
- Managed commercial design projects via project management systems, ensuring adherence to deadlines and budgets.
- Built and maintained customer relationships, guaranteeing client needs were consistently met.
- Analyzed daily sales reports to track orders, identify key projects, and resolve order issues.
- Provided material quotes and facilitated special pricing to align with project budgets and outbid competitors.
- Communicated stock availability and lead times to clients, offering alternatives for out-of-stock items.
- Handled customer inquiries by staying informed on market trends, delivering innovative solutions.
- Presented new products to clients, educating clients on product features and consulting on the beat products for their project.
Sales Coordinator
Kids 2
Atlanta, GA
04.2018 - 06.2018
- Consulted high-profile Retail and E-Commerce clients to identify optimal products for stores and online sales.
- Reviewed sales reports and analyzed data from Amazon.com and Target.com to establish best sales practices.
- Developed virtual shelving displays for Target stores, enhancing product visibility and maximizing sales.
- Uploaded product images and descriptions to Amazon.com and Target.com, ensuring guideline compliance.
- Organized showroom to facilitate effective on-site client presentations.
- Addressed customer inquiries regarding product information and educated customers on sales practices.
- Assisted with cross-departmental projects to support overall business objectives.
Account Coordinator
DRUM Marketing Agency
Atlanta, GA
08.2017 - 04.2018
- Leveraged expertise in marketing trends to advise nonprofits on revenue and donor acquisition strategies.
- Developed and executed email campaigns via MailChimp, analyzing results for optimization.
- Conducted monthly analysis of digital and direct marketing reports to inform campaign development.
- Created weekly status reports and coordinated client meetings to discuss campaign progress.
- Processed invoices and reconciled billing to manage marketing campaign budgets effectively.
- Sorted and analyzed data to enhance targeting of direct mail campaigns for revenue growth.
- Collaborated with graphic design team to guide creative direction for advertising materials.
Advertising and Sales Coordinator
Capital Newspapers
Madison, WI
03.2015 - 07.2017
- Coordinated creation of digital and print advertisements for Automotive and Real Estate clients.
- Managed advertising projects, ensuring adherence to timelines and preventing double bookings.
- Modified designs and proofs through Affinity Express and Photoshop.
- Updated real estate listings on MLS and designed open house ads for daily newspapers.
- Utilized writing skills for composing and editing obituaries and legal notices.
Education
Architecture and Urban Planning
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Sales Reporting
- Account Management
- Vendor Relationship Management
- Project Management
- Data Analysis
- Tableau Reporting
- Google BigQuery
- CRM Software
- Customer Service
- NetSuite
Timeline
Operations Business Analyst
The Home Depot
01.2023 - Current
Retail Account Manager
Fermob USA
04.2022 - 12.2022
Sales Coordinator
Herman Miller - Maharam Fabric Corporation
06.2018 - 03.2022
Sales Coordinator
Kids 2
04.2018 - 06.2018
Account Coordinator
DRUM Marketing Agency
08.2017 - 04.2018
Advertising and Sales Coordinator
Capital Newspapers
03.2015 - 07.2017
Architecture and Urban Planning
University of Wisconsin - Milwaukee
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