Ruby Yarrington

Clark Henderson Dental Corporation

San Diego, CA

03.2003 - 12.2023

Maintained patient records, scheduled appointments, and handled billing inquiries.
Ensured accurate data entry of patient information into the office management system.
Managed all front desk operations, including phone calls and customer service inquiries.
Provided guidance to staff on insurance coverage and payment options for patients.
Coordinated with dental providers regarding patient care and scheduling needs.
Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
Created reports detailing daily activities, staff performance metrics, and other relevant information.
Resolved customer complaints in a timely manner by investigating issues thoroughly.
Oversaw ordering process from vendors to ensure that products were delivered on time.
Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Coordinated execution and improvement of daily dental office practices.
Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
Hired, trained and monitored new office employees and took corrective action when necessary.