Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Receptionist

Ruby Zaleta

Maintainance Worker
3726 Balmont St Lancaster,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in many areas . Effectively drives revenue with skilled promotional and problem-solving abilities. Talented at developing strategies and setting goals. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Strive to always do better and believe that working in a team is essential.

Overview

1
1
Language
8
8
years of post-secondary education
7
7
years of professional experience

Work History

Maintenance Worker

Avtar Transportation Services
Lancaster, CA
03.2021 - Current
  • Handled equipment, chemicals and materials properly and with caution.
  • Specialized in working with industrial cleaning products within strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Thoroughly clean 80 40 - 60 foot buses each night , includes cleaning walls , floors , windows exterior and interior.
  • Sanitize interior of buses

Home Care Provider

IHSS In Home Support Services
Lancaster, CA
01.2020 - Current
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Supervised daily activities and provided assistance when needed.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Delivery Driver

FedEx:Ground
Palmdale , CA
05.2021 - 07.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept and studied detailed mileage and fuel reports to decrease overall fuel costs.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for over 200 deliveries.

Cashier and Food Handler

Wendys Fast Food
Lancaster , CA
01.2018 - 03.2020
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepped food items for later use to save staff time during busy hours.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Prepared all food orders within a 5 minute timeframe.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Packaged and labeled products and orders for to-go counter and drive-through window.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated cash register to record all transactions accurately and efficiently.

Bilingual Customer Service Representative

IQOR For Direct TV
Simi Valley, CA
10.2017 - 01.2018
  • Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Pursued opportunities to boost company profile with customers by providing exceptional support.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and spanish-speaking customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Updated and maintained information in customer accounts for Direct tv customers.

Cashier and Customer Service

Living Water Distributor
Lancaster, CA
01.2014 - 12.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to 2 calls in queue per minute.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Handled owners personal calls as well as business calls
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Education

High School Diploma -

Eastside High School
Lancaster, CA
05.2009 - 05.2013

Diploma - Holistic Health

International College of Healing Arts
Glendale, CA
03.2013 - 05.2017

Skills

    Daily cleaning and sanitation

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Interests

Music

Art

References

Herbert Paredes (former co worker) :(661-349-3290)

Shelsea Vera (former manager) : (661-480-8687)

Analia Sensano (former Coworker) :(818-403-0093)

Ada Bardales (Former Manager) :(661-268-9255)

Timeline

Delivery Driver

FedEx:Ground
05.2021 - 07.2021

Maintenance Worker

Avtar Transportation Services
03.2021 - Current

Home Care Provider

IHSS In Home Support Services
01.2020 - Current

Cashier and Food Handler

Wendys Fast Food
01.2018 - 03.2020

Bilingual Customer Service Representative

IQOR For Direct TV
10.2017 - 01.2018

Cashier and Customer Service

Living Water Distributor
01.2014 - 12.2016

Diploma - Holistic Health

International College of Healing Arts
03.2013 - 05.2017

High School Diploma -

Eastside High School
05.2009 - 05.2013

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Ruby ZaletaMaintainance Worker