Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Professional References
References
Timeline
Generic

Ruby Zaleta

North Hills,CA

Summary

Dynamic professional dedicated to enhancing customer experiences through exceptional service and unwavering support. Demonstrated success in bilingual customer support, with a strong focus on organizational skills and effective interpersonal communication. Experience spans from healthcare and customer service, showcasing adaptability and a keen attention to detail. Recognized for leading teams with confidence and clarity, consistently driving toward shared goals while embodying a positive and energetic approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Driver

Access (Silverride)
Van Nuys, CA
04.2024 - Current
  • Driver who facilitates assisted ride services to a broad range of individuals who need support during their trip.
  • Provide shared ride services for seniors and individuals with physical and mental disabilities.
  • Duties include helping and assisting riders from inside their homes to the vehicle, and then from the vehicle to the destination.
  • can also include taking them to the doctor, grocery shopping, or a senior center/adult day care.

Home Care Provider

Dynamic Nursing Services
Ventura, CA
10.2022 - 07.2023
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Provided transportation to medical appointments and errands.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Administered medications in accordance with physician instructions.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Provided companionship through conversation and recreational activities.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.
  • Conducted regular assessments to identify any changes in the client's condition or needs.

COVID-19 Screener( Lead)

Fulgent Genetics
Sylmar, CA
01.2022 - 11.2022
  • I worked at Mid Valley Comprehensive Center and Olive View Medical Center as a lead.
  • Assisted with the mobile COVID testing team.
  • Assisted patients with completing COVID-19 screening forms and questionnaires.
  • input employee information into system
  • Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
  • Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
  • Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
  • Collaborated with other departments in order to develop efficient processes for conducting screenings.
  • Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
  • Utilized personal protective equipment such as masks, gloves, face shields., at all times while performing screenings.

In Home Care Provider

IHSS In Home Support Services
Lancaster , CA
07.2017 - 08.2022
  • Assisted clients with personal hygiene needs including bathing, dressing, grooming and toileting.
  • Maintained accurate records of client care activities including condition changes, services provided and other relevant information.
  • Provided companionship to elderly patients in their homes and assisted with daily tasks such as meal preparation, light housekeeping, shopping and errands.
  • Transported clients to medical appointments or therapy sessions as needed using own vehicle or public transportation methods.
  • Conducted regular assessments of client's physical and mental abilities in order to identify any changes requiring further evaluation or intervention.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Administered prescribed medications under direction from physician.

Maintenance Crew Member

AVTA \ Transdev
Lancaster, CA
03.2021 - 03.2022
  • lead for night time maintenance crew
  • Provided support to other crew members during large-scale maintenance tasks.
  • Managed inventory of maintenance supplies and equipment.
  • maintained cleanliness of public transportation buses , followed sanitation protocols during Covid-19 , provided social distancing measures .
  • change fare boxes and empty in to money vault
  • refuel buses with gas , coolant and oil .

Food and Beverage Cashier

Wendy's Fast Food
Lancaster, CA
03.2018 - 12.2020
  • lead coordinator , cashier and sandwhich maker
  • opener / closer.
  • Food prepped.
  • Drive-thru coordinator.
  • Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
  • Operated the point of sale system to process payments from customers quickly and accurately.
  • Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
  • Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Stocked shelves with merchandise prior to opening store each day.
  • Prepared special orders for customers upon request in a timely manner.

Customer Service Representative (Bilingual)

IQOR for Direct TV
Simi Valley, CA
10.2017 - 04.2018
  • I worked in the Spanish bilingual department in the billing department.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Inventory Associate

WIS International Inventory Service
Northridge, CA
01.2017 - 12.2017
  • Provided training and guidance to new staff members regarding proper inventory control methods.
  • Performed physical inventory counts to ensure accuracy of inventory records.
  • Maintained cleanliness and organization of warehouse stockrooms.
  • Conducted quantity takeoffs and ordered materials.
  • Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
  • Conducted regular inventory audits to maintain accuracy.

Customer Service Cashier

Living Water Distributor
Lancaster , CA
01.2013 - 01.2014
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Education

Diploma - Alternative Medicine

International College of Healing Arts
Los Angeles, CA
05-2016

High School Diploma -

Eastside High School
Lancaster, CA
05-2013

Skills

  • Bilingual (fluent in both Spanish and English)
  • Strong Organizational Skills
  • Time Management
  • Adaptability skills
  • communication skills
  • Critical Thinking
  • Interpersonal communication
  • Collaboration skills
  • Attention to Detail

Affiliations

  • play musical instruments
  • Sports
  • Sunday school teacher

Certification

  • Alternative Medicine certification
  • Phlebotomy certificate

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Professional References

  • Paradise (747)202-8491
  • Jorden Bellamy (626)461-6040
  • Gabriela Cruz (661)557-3034
  • Marilyn robles (661)574-5005

References

References available upon request.

Timeline

Driver

Access (Silverride)
04.2024 - Current

Home Care Provider

Dynamic Nursing Services
10.2022 - 07.2023

COVID-19 Screener( Lead)

Fulgent Genetics
01.2022 - 11.2022

Maintenance Crew Member

AVTA \ Transdev
03.2021 - 03.2022

Food and Beverage Cashier

Wendy's Fast Food
03.2018 - 12.2020

Customer Service Representative (Bilingual)

IQOR for Direct TV
10.2017 - 04.2018

In Home Care Provider

IHSS In Home Support Services
07.2017 - 08.2022

Inventory Associate

WIS International Inventory Service
01.2017 - 12.2017

Customer Service Cashier

Living Water Distributor
01.2013 - 01.2014

Diploma - Alternative Medicine

International College of Healing Arts

High School Diploma -

Eastside High School

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Ruby Zaleta