Ruby Allen Leonor
Fountain Hills,AZ
Summary
Skilled merchandising team member. Analytical problem-solver and skilled multitasker with strong communication skills, flexible schedule and superior work ethic.
Overview
3
3
Languages
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Reset Merchandiser
Retail Odyssey
Mesa, Arizona
04.2025 - Current
- Executed planogram strategies by arranging products according to detailed schematics. Read and implement detailed schematics to position products, shelves and tags accurately.
- Executed large-scale rearrangements of store products and fixtures as a retail professional.
- Stock shelves with new merchandise and strategically organize product placements to enhance customer experience.
- Remove outdated signage and update labels for current promotions to ensure accurate product representation.
- Reporting and Compliance. Complete project forms, report task completion and upload display photos using smartphones and tablets
- Coordinated with store teams to complete daily Retail Odyssey merchandising tasks.
- Monitored weekly, monthly and quarterly achievement goals.
Executive Director of Operations
RGH Global Halal Corporation
SOUTHEAST ASIA
01.2016 - Current
- Professional Summary: Reliable and detail-oriented Operations Professional with 10 years of experience managing international food import and export logistics and compliance.
- PROFESSIONAL EXPERIENCE: Director of Operations from January 2016- Present, Philippines and Southeast Asia. Oversaw end-to-end international trade operations, sourcing, inspecting, and importing raw materials, food products from local farmers to Small and Medium Entrepreneurs to global suppliers while ensuring strict compliance with regulatory standards.
- Maintained 100% compliance across all international shipments by continuously monitoring updates to food safety, import laws and trade regulations.
- Conduct regular, detailed compliance reviews of supplier facilities, enforcing rigid sanitation and product handling benchmarks.
- Managed meticulous shipping and receiving documentation including custom clearance, and safety certificates with ISO and ensuring error-free data entry.
- Monitored inventory levels, coordinated with local and international freight forwarders, and tracked logistics timelines to prevent supply chain bottlenecks and product spoilage.
- Certified HALAL Internal Auditor with a deep understanding of regulatory compliance, quality control and SOPs. Proven track record of auditing supplier facilities remotely and managing meticulous documentation to ensure 100% adherence to strict safety and quality benchmarks.
- CORE COMPETENCIES: Food Safety and Quality Compliance Facility. Good Manufacturing Practices. Supply Chain and Logistics Coordination. Auditing and Risk Assessment Inventory. Vendor and Supplier Relations. Teamwork and Fast-Paced Operations.
- CERTIFICATION: Certified Internal Halal Auditor of UAE Prime Certification and Inspection Asia Pacific Inc.
Customer Support Specialist
AAFES Exchange Services
Camp Zama , JAPAN
12.2006 - 08.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high stress situation effectively maintaining professionalism under pressure while resolving disputes and conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Business And Managerial Economics
Adventist University of The Philippines
08.1987 - 10.1991
Skills
- Cross Functional Executive Leadership
- Data Driven Performance
- Ecosystem Integration
- Strategic Supply Chain Architecture
Languages
English
Native/ Bilingual
Japanese
Limited
Korean
Limited
Accomplishments
- SME (Small Medium Entrepreneur) Leadership award
- Right Livelihood Award on Sustainable Livelihood Program
Timeline
Reset Merchandiser
Retail Odyssey
04.2025 - Current
Executive Director of Operations
RGH Global Halal Corporation
01.2016 - Current
Customer Support Specialist
AAFES Exchange Services
12.2006 - 08.2012
Bachelor of Science - Business And Managerial Economics
Adventist University of The Philippines
08.1987 - 10.1991