RubyAnn Sifuentes
San Antonio,TX
Summary
Skilled telemarketer with background in customer service. Experience includes answering customer inquiries, providing product information, and resolving complaints in a high call volume setting. Strengths include strong verbal communication skills, ability to work under pressure, and issue resolution proficiency. Demonstrated history of contributing to increased customer satisfaction and retention rates through timely problem-solving and effective communication strategies.
Overview
6
6
years of professional experience
Work History
Customer Service Telemarketer
EMS Corporate
San Antonio, TX
06.2024 - Current
- Answered customer inquiries, provided product and service information, and resolved customer complaints over the phone.
- Maintained and recorded customer information in database.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Built sustainable relationships with customers through open and interactive communication.
- Participated actively in team meetings to discuss ways to improve customer experience.
- Handled inbound telephone calls from interested customers.
- Networked to build client base and promote products to new and existing clients.
- Collaborated with new customers to give details about company offerings.
- Updated customer information in the database accurately.
- Identified customers' needs, clarified information, researched every issue and provided solutions in a timely manner.
- Followed up on sales leads through outbound calling.
Customer Service Representative Assistant Manager
Total Wireless
San Antonio, TX
01.2023 - 04.2024
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Updated system with order specifics and customer details, preferences, and billing information.
- Strengthened customer retention by offering discount options.
- Updated customer accounts with relevant information such as contact details and purchase history.
- Processed payments for orders placed online or over the phone.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided training to new Customer Service Representatives Assistants when needed.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Followed up with customers to ensure satisfaction with products or services received.
- Answered phone calls, emails, and web chats in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Assistant Store Manager
Circle K
SanAntoio, Texas
06.2019 - 11.2022
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Implemented successful business strategies to increase revenue and target new markets.
- Supervised cash handling processes to ensure accuracy of transactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided training to new employees on company policies and procedures.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained a safe working environment by enforcing safety regulations.
- Ensured compliance with all safety regulations throughout the store premises.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
John F Kenedy
San Antonio, TX05-1998
Skills
- Customer service
- Appointment scheduling
- Cold calling
- Call handling
- Upselling and cross selling
- Account updates
- Call center operations
- Relationship building
- Inbound and outbound calls
- Fluent in English and Spanish
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Telemarketer
EMS Corporate
06.2024 - Current
Customer Service Representative Assistant Manager
Total Wireless
01.2023 - 04.2024
Assistant Store Manager
Circle K
06.2019 - 11.2022
High School Diploma -
John F Kenedy
Similar Profiles
Rowan Wael OmarRowan Wael Omar
Personal Trainer at EMS at e, Life EMS TrainingPersonal Trainer at EMS at e, Life EMS Training
Ryan KotchRyan Kotch
Volunteer Ambulance Driver at Eatontown EMS and Wall EMSVolunteer Ambulance Driver at Eatontown EMS and Wall EMS
Lane RibailLane Ribail
Chief of Staff/Medical Services Officer at Protection-1 EMS LLC, DBA Columbia EMSChief of Staff/Medical Services Officer at Protection-1 EMS LLC, DBA Columbia EMS
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy