Ruby C Delgado
Denver,CO
Summary
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in Desired Position role.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Worldwide Flight Services
03.2025 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Provided accurate information regarding flight schedules and services offered.
- Documented customer information.
- Collaborated with team members to streamline service delivery processes.
- Adapted quickly to changing situations, ensuring efficient problem resolution.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Front Desk Receptionist
Marycrest Assisted Living
11.2024 - 03.2025
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Maintained accurate records of visitor logs and resident information for compliance purposes.
- Provided administrative support by processing mail and managing office supplies inventory.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Caregiver
Marycrest Assisted Living
06.2023 - 03.2025
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored residents' health status, reporting changes to nursing staff promptly.
- Developed and maintained positive relationships with residents and families.
- Implemented personalized care plans, enhancing overall resident well-being.
Paraprofessional 1•1 Student
Academia Ana Marie Sandoval Elementary School
10.2023 - 05.2024
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Monitored student behavior and implemented strategies to promote a positive learning environment.
- Collaborated with educators to adapt instructional materials for diverse learning needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Monitored student safety during school outings, ensuring secure learning environment.
- Monitored students in computer lab to enforce proper use of resources.
Education
High School Diploma -
The New American School
Thornton, CO06.2010
Languages
English
Native or Bilingual
Timeline
Customer Service Agent
Worldwide Flight Services
03.2025 - Current
Front Desk Receptionist
Marycrest Assisted Living
11.2024 - 03.2025
Paraprofessional 1•1 Student
Academia Ana Marie Sandoval Elementary School
10.2023 - 05.2024
Caregiver
Marycrest Assisted Living
06.2023 - 03.2025
High School Diploma -
The New American School