Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
RUBY C INSCORE

RUBY C INSCORE

Chandler,AZ

Summary

I'm a performance-oriented Sales Leader offering exceptional record of achievements over 17-year career. In fields varying from retail sales in fashion, to the cannabis industry and direct to consumer automotive, I have continued to excel in customer centricity and exceed company objectives. By setting clear KPI goals, operational processes, and business acumen, I have a proven successful sales record.


As a Sales Manager within the first year of ElectraMeccanica selling the SOLO, I was exposed to more business ownership than my job description detailed. Throughout the year, I was able to build and develop my own teams in Arizona, Oregon and support my colleagues and teams in California. I worked with every department within the company to learn and grow our business. With wide use of company tools, I developed best practices, processes and strategies, for the teams to accomplish KPI targets, with company objectives at the forefront. My focus was on our customer experience, communication, team performance and being adaptable to continuous changes in the organization.


Your opportunity excites me and aligns with my skillset along with allowing growth and development. I am competitive, results driven, and passionate about the work that I do.


Overview

10
10
years of professional experience

Work History

Sales Operations Manager

ElectraMeccanica
10.2022 - 04.2023
  • In 2022, with a Sales License for 5 months, my team produced 33% of YE sales, and 43% of company sales in Q4.
  • Maintained a positive sales culture while working with executive leadership to learn and build our ERP systems including Microsoft and SAP
  • Additional systems and programs used include Salesforce, ADP, Dialpad, Sharepoint, Excel, PowerPoint, TDPdrive, BambooHR and NAVL requests
  • Maintained Salesforce database for current sales staff with over 100,000 leads, opportunities, and accounts
  • Supported the sales team by directing customers, reservations, test drives, working with call center employees with large lead generation marketing objectives and events, all while rectifying refunds and reporting
  • Built sales dashboards and reports for individuals, teams, leaders, and executives in Salesforce
  • Partnered closely with IS team, data analysts and F&I to correct data and maintain accurate information as a single source of truth.

Sales Manager

ElectraMeccanica
03.2022 - 10.2022
  • Promoted to this position by my CRO, after 4 months with ElectraMeccanica
  • Cultivated strong business relationships with customers to drive reservations and convert deliveries
  • Worked with all Sales team members to ensure a positive customer journey from first engagement to delivery and after sales support and streamlined internal processes
  • Managed a team of 15-20 direct reports locally and remotely, maintained a healthy number of staff at each location based off of scheduling to business needs
  • Managed all schedules, payroll, and temporary employees for multiple locations
  • Promoted my top performer to Sales Supervisor within 6 months of employment
  • Created the strongest selling team in the organization
  • Worked closely with all team members to build a strong team environment, encouraging friendly competition, and system processes to support all sales across the company
  • Supported sales additionally by partnering with IT, Salesforce and SAP Analysts, Marketing, Finance, Accounts Payable, Delivery managers, Service, Fleet, Special Projects, PDI, DMV, Operations and HR
  • Worked closely with fleet and marketing team to support in company objectives such as email campaigns, digital and printed marketing, organizing, planning and working events like LA Auto Show, Pizza Hut partnership, Phoenix Auto Show, Governor Ducey visit, ADOT visit, Superbowl Host Committee partnership, and various enthusiast events.

Sales Supervisor Octobert

ElectraMeccanica
01.2021 - 03.2022
  • Recruited into position, worked with the sales team at kiosks building company and personnel relations, setting up new processes and expectations, supporting 5 kiosks and 15 staff in partnership with the sales manager
  • Managed and maintained personal sales funnel, capturing leads and taking test drives resulting in reservations on location
  • Coached sales team members to build more structure in daily goals and objectives
  • Set expectations, created clear communication channels like daily huddles for all teams to attend, and suggested team developing information with weekly and monthly updates.

Team Lead

Target Corporation
10.2020 - 10.2021
  • Top performing departments in store, Kitchen +26% and Home Decor +41%
  • Expert in operation, process, and efficiency
  • As a Team Leader in GM, I created an exceptional guest experience by keeping products in stock, leading inbound truck team, presentation team, multiple departments, managing price changes and marketing signage, as well as fulfillment for store pick up and Grocery
  • Used company resources, tools, reporting and analyzation for methods of measuring results
  • Met with team members daily, walked departments, and talked about daily, weekly, and monthly needs as well as the workload associated within each department
  • Created a daily assignment sheet for team members to use throughout their shift for workload completed and daily routine items that we discussed during the beginning of their shift
  • Managed multiple specialty teams such as inbound truck team, receiving, fulfillment, presentation, general merchandise departments, with a limited team, guidance or training
  • Built long lasting relationships with team members, leaders and vendors
  • Recruited other leaders into location, as well as promoted other team members in store to leadership roles.

Manager of Hospitality

MedMen
04.2019 - 06.2021
  • Responsible for creating a world class “showtime” customer experience for each and every customer who walks in the store
  • Execute high customer experience standards, to include a “show time” culture and industry leading customer engagement through strong sales techniques and product knowledge
  • Provide exemplary customer service as well as following policy and procedures, compliance, ingestion and all other operational objectives of the business
  • As well as executing visual standards and presentation needs to customer requirements, product performance, along with Hospitality and marketing objectives
  • Communicated worked closely and successfully collaborated with Co-Managers to achieve our organization’s goals
  • Worked with cross-divisional teams to build consensus on strategic objectives, goals and operational plans
  • Built a team that embodied the MM brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits
  • Interviewed, recruited and hired, set up training and ensured associate onboarding and new hire training was complete
  • Ensured continuous training and development with team members through modules, quizzes, tracking and video, resulting in consistency across all stores
  • Wrote and delivered on team members’ performance in partnership with GM to determine succession plans and build bench strength
  • Provided leadership training, guidance and support to team members that fostered continuous learning and improvement in performance of the store.

Store Manager

Lucky Brand Denim
10.2013 - 02.2019
  • Q4 2018, top performing store in SW District, +49% over LY
  • Creating strong customer focused selling culture with enthusiasm, recognition, and motivation within team
  • Establish customer satisfaction with coaching and developing to the success of each individual service experience, with focus on brand knowledge and company selling strategies
  • Communicate openly with associates throughout the day with current standings of KPIs
  • Created a sense of urgency, and an inspiring selling culture in house, while focused on financial goals and exceptional customer experience
  • Listened openly for clarification and feedback
  • Communicated openly with leaders in the store and upper management on accountability and course of action for all areas of business
  • Creating flexible action plans based on results and goals to meet changing opportunities
  • Completed hiring and onboarding with all levels of store staffing
  • Encouraged and developed all levels of staff for individual growth leading to management or furthering career opportunities
  • Continuous networking and various methods of recruiting to attract potential candidates
  • Strategic merchant mindset, merchandise flow, sales floor organization and standards
  • Utilize trends and report analyzation to anticipate future business
  • Planned effectively to maximize use of time and skills to maintain and prioritize business needs
  • Manage controllable expenses and payroll allocation
  • Highly proficient in labor scheduling tools and operations.

Education

Medical Clerical Certificate -

Southwestern Oregon Community College

Skills

  • Interdepartmental Collaboration
  • Employee Performance Evaluations
  • Sales Leadership
  • Salesforce Optimization
  • Team Recruiting and Onboarding
  • Operational Standards
  • Networking Events
  • Shipping and Receiving Oversight
  • Solving Customer Concerns
  • Business Analytics
  • Lead Identification and Generation
  • Dashboard Customization

Timeline

Sales Operations Manager

ElectraMeccanica
10.2022 - 04.2023

Sales Manager

ElectraMeccanica
03.2022 - 10.2022

Sales Supervisor Octobert

ElectraMeccanica
01.2021 - 03.2022

Team Lead

Target Corporation
10.2020 - 10.2021

Manager of Hospitality

MedMen
04.2019 - 06.2021

Store Manager

Lucky Brand Denim
10.2013 - 02.2019

Medical Clerical Certificate -

Southwestern Oregon Community College

Similar Profiles

CREATE PROFILE
RUBY C INSCORE