RUBY GAIL AMBAT
Cavite City,Philippines
Summary
Seasoned health care professional, patient-focused and knowledgeable healthcare team member confident assisting with diverse patient needs.
Dedicated Patient Care Coordinator, adept at collaborating with multidisciplinary teams to deliver compassionate, patient-centered care. Excels in scheduling, customer relationship management, and document control while effectively managing multiple tasks and deadlines.
Dedicated and detail-oriented Customer Service specialist with a decade of experience. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Adaptable with extensive experience providing first-class results.
A reliable self-starter with a focus on quality and continuous improvement. Skilled at delivering care and collaborating with multidisciplinary teams. Always helpful with clinical staff and ready to offer personalized care. Empathetic individual with impeccable customer service and interpersonal skills. Demonstrates strong resilience and active listening. Displays outstanding knowledge and practical expertise to provide exceptional all-round service while providing empathy and compassion.
Overview
35
35
years of professional experience
Work History
Customer Experience Specialist
EMAPTA PHILIPPINES INC
07.2019 - 10.2024
- I specialized in handling emails, SMS, chat, inbound/outbound calls regarding debt collection from various clients from ANZ, CA, US and UK on a permanent WFH set up
- I set my monthly key performance index and tracked performance against objectives to monitor target service level agreement.
- Maintains strict confidentiality and compliance standards at all times.
- Resolved issues such as communication problems that could affect patient care
- Maintains great relationships with existing clients to improve company reputation Explained thoroughly the terms of set collection to clients, minimizing dissatisfaction and complaints
- Coordinates any escalations as needed to the correct department/channels for immediate and effective resolution to facilitate work and enhance results
SERENITY HOME
05.2021 - 10.2023
- Company Overview: Residential Care Facility for the Elderly
- Provided compassionate personal care and support to my client in their home, comfort and safety
- Assisted with activities of daily living, including bathing, grooming, dressing, and preparation
- Administered medication and monitored vital signs to maintain clients' health wellbeing
- Developed and maintained trusting relationship with my client and their family to supportive environment
- Assisted with mobility and physical exercises to promote independence and health
- Maintained accurate records of client care, including progress notes and any health status
- Responded to emergencies calmly and effectively, ensuring client safety at all times
- Conducted light housekeeping tasks to maintain a clean and organized environment
Money Coach
EMAPTA PHILIPPINES INC
05.2019 - 03.2021
- I respond to client's messages regarding their budget either scheduling bills payment, income verification, fund transfers from one account to another, analyzing the budget affordability
- Generating budget plans to clients for their review and approval
- Sending out monthly statement to clients as per request
- Closely monitored budgets to avoid overspending
- Managed all data entry for incoming payments, working with meticulous precision for minimized error
- Chased up missed payments, escalating as required to ensure unpaid funds were quickly received
Patient Care Coordinator
Take Care Asia Philippines
04.2016 - 02.2019
- Received calls regarding patients' medical/dental appointments, either creating or cancelling appointments, and assisting patients with their requests on medication rescheduling.
- Answered / assess patient's query regarding symptoms they have if there is a need for additional medical assistance
- Directed the patient to Urgent Care or Emergency Room care delivery
- Verified timely care and support for patients, upholding and improving standards of effective
- Demonstrated compassion, understanding and good listening skills to enable communication with patients, families and third-party care providers
- Reduced patient anxiety by clearly and calmly explaining clinical processes and m procedures
- Provided expert patient advice across pain management, treatment plans and medication options
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care
- Documented care plans, hospital actions and patient activities in line with best practices
- Assist in additional needs of patient healthcare services, e.g
- Directed patients to the correct third- party providers, facilities and community resources for appropriate care and treatment
- Obtained current medical information, weight, height, etc. to aid care planning
- Updated patient's demographics, contacts and insurance details
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care
- Made outbound calls for the reminder on patient's appointment and verification on t their schedule of benefits on their accounts if eligible on the insurance side
Customer Service Representative
TaskUs Philippines
05.2014 - 12.2015
- Responding accurately to customer's concerns through email support regarding their purchases / sale online on Mercari
- A mobile application wherein customers can post their items and could purchase online
- Processed and issued product orders and service upgrades for customers
- Assisted in fulfilment of customer orders placed in person via email, online and by telephone
Customer Care Consultant
Intertek Testing Services
01.2012 - 07.2013
- Catering to Asia Pacific countries in order to have them sign up for the website company (Intertek) has created, a community of buyers and suppliers all that Intertek verified and certified
- Calling in for the decision maker of the company which happens to be the President or sometimes the CEO
- Encourage them and explain the benefits they could get if they will sign up for the website of the company
- Updates the file of the clients
- Employed excellent analytical skills to assess and successfully identify customer needs
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction
- Maintained engaging conversation with customers/clients to build relationships and customer loyalty
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues
- Adhered to strict confidentiality and security protocols when dealing with public, internal only, confidential and restricted information
Customer Service Associate
TeleTech Customer Care Management, Philippines
07.2010 - 01.2012
- Worked as Customer Service Associate for back-office work for Email Bill Activation, Bounced Back (Errors) & TSO (Telstra Shop Online)
- Dealing with customer requests to process their bill be in email form as paperless bill has been launched by the company
- Checking customer's account for any errors made in the account for the activation made and if customer is being correctly charged for their plans, if a customer is a pensioner type no charges should be applied
- Handled calls as dealer support in Mobile Billing Enquiry that assist in applying credits/debits on customer's account, other billing information, bill disputes on their accounts providing fast and efficient service and call resolution often exceeding customer/dealer expectations
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
- Built rapport with customers through courteous and professional communications
- Responded to customer emails, letters and phone calls within communication targets
- Company's
- Input customer information, call notes and personal data onto internal database
Respiratory Therapist
Medical Services of America, Philippine Branch
03.2008 - 09.2008
- Responsible in rendering treatments to patients such as nebulization, chest physiotherapy, incentive spirometry
- Provides patient care and deals with health and speedy recovery of patients whether critical or non-critical
Senior Respiratory Therapist
Inter Medical Unified Systems, Inc. (Medical Center Imus)
03.2005 - 03.2008
- Provides patient care and deals mainly in the health and speedy recovery of patients whether it be critical or non-critical
- In our field, we cater to people from different walks of life, so we need to have good communication skills most especially patience, and empathy in order for us to efficiently give whatever needs the patient brings us
- Administered inhalants to assist asthma and COPD patients with breathing
- Administered aerosol medications and chest physiotherapy to treat disorder of patients
- Documented care by updating charts and records to maintain accurate and complete information
- Arranged for diagnostic and function tests to analyze lung capacity and capability
- Briefed health care treatment procedures to patients to follow directions and instruction
- Applied cardiac massage, artificial resporationb with cardiopulmonary rescucitation to administed emergency care
- Inspected, tested and maintained resporatory therapy equipment to mainitain safe functionality and reliability
- Trains and gives lecture to new and junior staff on how to become an effective paramedical worker
- Makes daily and monthly reports and census regarding the department
- Makes scheduled staff meeting with respective department heads and deals with concern of patients, staff and other department alike
- Reports directly to the hospital administrator when presenting department reports
Operations Manager
Splendid Agua - Family Business
Cavite City, Philippines
02.2000 - 10.2004
- Managed day to day operations for Splendid Agua, a purified water business
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
Cashier/Special Account Processor
Capitol City Rural Bank
10.1997 - 02.1999
- I worked as a Bank Teller eventually as a New Accounts Officer of the main office
- Receives, counts money of clients and process it as their deposits to their respective account
- Became Cashier to the newly opened branch at Muntinlupa
- Responsible ine transactions, validating its withdrawals, make reports of the total Deposits and withdrawals for the day and report it to the branch manager
- Also Responsible for the safekeeping of the money inside the vault and amount to be
- Deposited to our depository bank
- Special Account Processor when transferred to another branch
- Checks on accounts of the client if they have enough balance to clear their cheques issued
Respiratory Therapist Staff
Medical Services of America Philippine Branch (DLSU Dasmariñas)
01.1990 - 01.1993
- Responsible in-patient care assisting the doctors in emergency cases such as cardio/pulmonary resuscitation team
- Close monitoring of patients hooked to mechanical ventilators
- Rendering treatments to patients with respiratory illness and some diagnostic procedure as in pulmonary function testing and blood extraction/sampling for Arterial Blood Gas
- Teach and train affiliated students undergoing internship program
Education
Bachelor of Science - Respiratory Therapy
Emilio Aguinaldo College
01.1995
Skills
- Documentation
- Scheduling
- Interdepartmental collaboration
- Documentation development
- Healthcare operations
- Process Improvement
- Organizational skills
- Case Management
- Medical terminology
- Process optimization
- Professional demeanor
- Relationship-building
- Energetic work ethic
- Exceptional communication
- Customer service expert
- Multi-tasking
- Dispute management
- Regulatory compliance
- Quality Assurance (QA) controls
- Stakeholder relationship management
- Customer complaint management
Affiliations
- Fluent in both English and Filipino (Tagalog)
Timeline
SERENITY HOME
05.2021 - 10.2023
Customer Experience Specialist
EMAPTA PHILIPPINES INC
07.2019 - 10.2024
Money Coach
EMAPTA PHILIPPINES INC
05.2019 - 03.2021
Patient Care Coordinator
Take Care Asia Philippines
04.2016 - 02.2019
Customer Service Representative
TaskUs Philippines
05.2014 - 12.2015
Customer Care Consultant
Intertek Testing Services
01.2012 - 07.2013
Customer Service Associate
TeleTech Customer Care Management, Philippines
07.2010 - 01.2012
Respiratory Therapist
Medical Services of America, Philippine Branch
03.2008 - 09.2008
Senior Respiratory Therapist
Inter Medical Unified Systems, Inc. (Medical Center Imus)
03.2005 - 03.2008
Operations Manager
Splendid Agua - Family Business
02.2000 - 10.2004
Cashier/Special Account Processor
Capitol City Rural Bank
10.1997 - 02.1999
Respiratory Therapist Staff
Medical Services of America Philippine Branch (DLSU Dasmariñas)
01.1990 - 01.1993
Bachelor of Science - Respiratory Therapy
Emilio Aguinaldo College
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