Ruby Jane Rabaca

• Delivered engaging lessons to international students, ensuring classroom management, safety, and high student satisfaction.
• Supported instructors with lesson preparation, grading, and facilitation of group and one-on-one activities.
• Maintained professionalism and cultural sensitivity in a diverse, multilingual environment.
• Addressed individual student needs with empathy, patience, and diplomacy to foster inclusion and growth.

Key Skills: Cross-Cultural Communication · Classroom Management · Student Engagement · Instructional Support · Conflict Resolution · Adaptability

• Supervised groups of children, ensuring their safety, well-being, and engagement in dynamic settings.
• Collaborated with staff and parents to deliver consistent care, guidance, and high-quality service.
• Fostered a positive, nurturing environment that supported learning, creativity, and social development.

Key Skills: Child Supervision · Safety & Risk Awareness · Parent Communication · Team Collaboration · Emotional Support · Youth Engagement

• Thrived in fast-paced, multicultural environments while ensuring children’s safety, learning, and emotional well-being.
• Built trust and positive rapport with families and staff through strong communication, empathy, and service orientation.
• Adapted quickly to new routines, settings, and cultural contexts—demonstrating flexibility and composure under pressure.

Key Skills: Cross-Cultural Communication · Child Safety & Supervision · Adaptability · Customer Service · Team Collaboration · Emotional Intelligence

• Resolved customer inquiries via phone, chat, and email with professionalism, empathy, and clear communication.
• Managed high call volumes while maintaining composure under pressure—skills directly transferable to resolving in-person or in-flight passenger concerns.
• Demonstrated active listening, problem-solving, and conflict-resolution abilities in fast-paced, service-oriented environments.

Key Skills: Customer Support · Conflict Resolution · Multichannel Communication · Stress Management · Service Excellence · Problem Solving