Ruby Jane Rabaca
National City,CA
Summary
Results-driven educator with a strong background in communication, problem-solving, and relationship-building, now transitioning into customer service or office administration roles. Proven ability to manage multiple priorities, deliver exceptional support, and thrive in fast-paced, client-facing environments. Skilled at identifying needs, resolving conflicts with empathy, and maintaining efficient, well-organized workflows. Eager to leverage a decade of instructional experience, cross-cultural sensitivity, and administrative skills to enhance service operations and team performance.
Overview
16
16
years of professional experience
Work History
Teacher
California Language Academy
01.2025 - Current
- Designed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student learning outcomes.
- Facilitated classroom discussions to promote critical thinking and collaboration.
- Assessed student progress through formative and summative evaluations.
- Developed individualized educational plans for students with diverse learning needs.
- Developed and implemented engaging lesson plans tailored to diverse student needs.
- Facilitated immersive classroom activities enhancing language acquisition and cultural understanding.
- Assessed student progress through regular evaluations, ensuring alignment with learning objectives.
- Integrated technology into lessons, utilizing digital resources for enhanced learning experiences.
- Advocated for curriculum improvements based on student feedback and educational trends in ESL teaching.
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
Assistant Teacher
KinderCare Learning Centers
06.2024 - 11.2024
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Provided one-on-one help to struggling students during study hall sessions.
- Participated in professional development workshops related to teaching strategies.
- Promoted a cooperative learning environment that encourages collaboration among students.
Kindergarten Teacher
Sophia International Kindergarten
04.2018 - 04.2024
- Crafted and executed an intricate educational initiative that integrates imparting of foundational alphabet and numerical skills, all the while elevating the realms of personal, social, and emotional development
ESL Instructor
Global English Academy (Serve International, Ltd.)
05.2015 - 03.2018
- Created teaching plans for educators to help non-native English speakers improve their reading, writing, and speaking skills while emphasizing the importance of grammar, pronunciation, and speaking fluency
- Lead substitute classes especially in preparations for students test for TOEIC ( Test of English for International Communication), TOEFL (Test of English as a Foreign Language), and IELTS (International English Language Testing System)
ESL Teamleader
Newtype International Language School
05.2013 - 06.2015
- Created instructional modules for educators teaching reading, writing, and speaking to non-native English speakers
- Assisted teachers in understanding the importance of grammar, pronunciation, and conversational skills
- Substituted classes in the absence of teachers especially for TOEIC ( Test of English for International Communication), TOEFL (Test of English as a Foreign Language), and IELTS (International English Language Testing System)
University Instructor (Part-Time)
University of San Jose-Recoletos
06.2014 - 03.2015
- Introduced the basics of Sales and Marketing skills of Mass Communication students, enabling them to explore and to see things in both perspective within and out of the box
Program Producer
GMA 7-Cebu
06.2011 - 06.2013
- Over sought daily news broadcast locally and nationally making meticulously verifying the accuracy, impartiality and grammatical integrity of every new story during pre-production, production and post-production
Language Trainer
LEAD Career Mover
12.2011 - 05.2013
- Delivered comprehensive training programs tailored for individuals seeking to embark on careers within Business Process Outsourcing (BPO) enterprises situated across the city and town
- Equipped candidates with essential competencies to adeptly address interview inquiries and foster their fluency in the English language
Technical Support Representative
Sykes Asia Inc.
03.2009 - 04.2011
- Provided customers with technical support and assistance in resolving network issues by thoroughly diagnosing their queries and guiding them through step-by-step solutions.
- These solutions include, but are not limited to, resolving username and password issues, uninstalling/reinstalling essential software applications, ensuring correct hardware and software configuration, power cycling equipment, assisting in navigating application menus, and troubleshooting email problems.
- Leveraged problem-solving abilities to effectively address customer inquiries and resolve issues, resulting in improved customer satisfaction ratings.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Utilized technical proficiency in customer service software to efficiently manage customer interactions and enhance service delivery.
- Applied in-depth product knowledge to provide accurate and helpful information about products and services to customers, improving customer experience and loyalty.
Education
Bachelor of Arts - Mass Communications
University of San Jose - Recoletos
03.2009
Master of Arts - Media Studies
University of San Jose - Recoletos
Cebu City, PhilippinesSkills
- Strategic Problem-Solving: Proven ability to assess challenges, implement practical solutions, and ensure high levels of satisfaction for clients, students, and team members
- Technical Proficiency: Experienced with educational and customer service platforms to streamline communication, enhance engagement, and optimize service delivery
- Curriculum Design & Instruction: Skilled in creating developmentally appropriate learning materials tailored to diverse learner profiles and cultural backgrounds
- Classroom Management: Confident in facilitating dynamic and inclusive learning environments that support behavior management and peer collaboration
- Relationship Building: Cultivates strong partnerships with parents, colleagues, and stakeholders to foster trust, alignment, and shared goals
- Service-Oriented Mindset: Deep understanding of student-centered service and customer support, with a focus on responsiveness and empathy
- Cross-Cultural Communication: Bilingual in English and Filipino, with proficiency in Japanese; adept at navigating multicultural settings with cultural sensitivity, clarity, and respect
Languages
English
Native/ Bilingual
Japanese
Professional Working
Timeline
Teacher
California Language Academy
01.2025 - Current
Assistant Teacher
KinderCare Learning Centers
06.2024 - 11.2024
Kindergarten Teacher
Sophia International Kindergarten
04.2018 - 04.2024
ESL Instructor
Global English Academy (Serve International, Ltd.)
05.2015 - 03.2018
University Instructor (Part-Time)
University of San Jose-Recoletos
06.2014 - 03.2015
ESL Teamleader
Newtype International Language School
05.2013 - 06.2015
Language Trainer
LEAD Career Mover
12.2011 - 05.2013
Program Producer
GMA 7-Cebu
06.2011 - 06.2013
Technical Support Representative
Sykes Asia Inc.
03.2009 - 04.2011
Bachelor of Arts - Mass Communications
University of San Jose - Recoletos
Master of Arts - Media Studies
University of San Jose - Recoletos
Certifications
- 120-Hour TESOL Certificate – Teach Ahead (April 2025)
Focused on online English instruction for multicultural learners using communicative and student-centered methodologies. - CPR / First Aid Certified – National CPR Foundation (Valid through July 2026)
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