Rubylee Nieto

• Receive web leads and conduct preparation activities prior to contacting customer.
• Help customer find cars that fit their needs and budget.
• Run Finance Applications and Present the offers
• Sell the extended service plan maxcare and GAP insurance
• Provide exceptional customer service over the phone
• Work with the team
• Create an Iconic Experience for every customer
• Achieve Efficiency on every call
• Drive Selling Effectiveness (sales/next best steps)

• Assisted customers in finding a vehicle that meets their needs, guiding them through the sales process from start to finish, and ensuring a smooth transaction.
• Provided sales and customer service assistance to walk-in traffic
• Build relationships with customers, conducting vehicle assessments, and managing administrative tasks related to sales and financing.
• Conducted appraisals, test drives, and finance applications.
• Completed necessary paperwork of sale.

• Built relationships with customers to encourage repeat business.
• Managed sales, work orders, billing, and scheduled work for each crew.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Bill all jobs after completed.
• Manage inventory and trucks.
• Manage crew and front desk
• Report each month sales and plan goals for the following month.
• Supported business growth by assisting in marketing efforts such as attending trade shows or networking events as necessary representing the company professionally at all times.
• Improved customer satisfaction by promptly responding to service calls and addressing signage issues.

2004 - 2006 - RECEPTIONSIT

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

2006-2009 - ACCOUNTS RECEIVABLES

• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Made outbound calls to vendors and customers to discuss and resolve account needs.

2009-2015 - SERVICE MANAGER

• Led a team of professionals to consistently achieve or exceed performance targets.
• Developed strong relationships with suppliers and customers.
• Ensured safety compliance with meticulous installation of various types of signage according to industry regulations.
• Increased client satisfaction through timely completion of sign installations, repairs, and maintenance tasks.
• Maintained detailed records of completed projects, enabling efficient retrieval of information when needed for future reference or warranty claims.