Ruby Lou Canindo
California
Summary
Hardworking Reservations Agent promoting more than 09 years of expertise successfully handling tasks in fast-paced departments. A pleasant individual with experience promoting hotel amenities to guests and prioritizing tasks. A focus employee known for being an active contributor to great organizations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hotel Reservations Agent
Amanyara Resort
07.2014 - 03.2026
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
- Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
- Supported team members by sharing best practices for handling challenging customer situations effectively.
- Managed and closed reservations calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Senior Reservations Agent
One and Only Resorts
06.2010 - 04.2014
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Informed clients of essential travel information such as travel times, transportation connections, medical and visa requirements to facilitate quality. service
- Audited agent performance regularly, identifying areas of improvement and implementing corrective actions where necessary
- In charge of making daily pick up reports to be sent to Sales team and Managers
Priority Club Account Representative
Intercontinental Hotels Group
10.2008 - 04.2010
- Processed client payments and updated accounts
- Contacted customers to asses satisfaction and current needs
- Analyzed accounts for delinquencies and other ongoing issues
- Supported customer satisfaction through regular follow up and communication
Education
Bachelor of Science -
Bachelor of Science - Tourism
Central Philippine University
Iloilo City Philippines04.2005
Skills
- Reservation software
- Guest services
- Complaint handling
- Guest relations
- Microsoft Office applications
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Telephone Etiquette
TSA reservations sales enhancement
Languages
English
Timeline
Hotel Reservations Agent
Amanyara Resort
07.2014 - 03.2026
Senior Reservations Agent
One and Only Resorts
06.2010 - 04.2014
Priority Club Account Representative
Intercontinental Hotels Group
10.2008 - 04.2010
Bachelor of Science -
Bachelor of Science - Tourism
Central Philippine University