Summary
Overview
Work History
Education
Skills
Timeline
Intern

Ruby Lynn Burnham

Summary

Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

27
27
years of professional experience

Work History

Advocate / Philanthropist

Self
, California
08.2019 - Current
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Skilled at working independently and collaboratively in a team environment..
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Conducted pre-screening activities to determine eligibility for supportive services.
  • Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Provided support to social service clients in navigating available resources.
  • Delivered friendly service and offered expert support in every interaction.
  • Collaborated with various businesses and communities to donate needed items and services to others in their communities.
  • Promoted actions by other by taking action personally.
  • During the pandemic, using social media to engage others to reach out to those in need.
  • During the pandemic, identifying groups most effected., people that had limited resources , whose finances had been exhausted . Determine and prioritizing needs addressing dire needs swiftly. Locating people and resources to facilitate at no cost the task of filling those needs.

Deputy Director of Operations

Connections For Care
01.2007 - 06.2016
  • Supported business growth through strategic planning and process development.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Led business initiatives resulting in numerous multi-year contracts.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed payroll operations for team 280 employees.
  • Processed and verified time sheets to secure accuracy of billed hours.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Identified available community resources and programs for families of disabled children.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.

Chief Executive Officer

Child Care Connections , INC
03.1996 - 12.2006
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Lead administrative hearing representative for our consumers Dealing with DPSS hearing's (GAIN), SCC and TCC . Eventually these -to grams became STAGE 1, State 2, and Stage 3 child care programs through Crystal Stairs, Mexican American foundation and even Child C are Resource Center to name a few.
  • Trained and over saw others to represent clients in administrative hearing process. From filing appeals to compliance of appeals .
  • Trained every employee on Title 17. And Taille 22 Regulations
  • built relationships with various trade schools and offering them a solution to one of the major hurtles that admissions counselors faced when enrolling new students.
  • contracting licensed child care providers to join private network for referrals and offering a way for them to increase their revenue without going over the legal .limit of children allowed in each home or center as defined by title 22 in california code of regulations.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Conducted pre-screening activities to determine eligibility for supportive services.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.

Education

Bachelor of Arts - Business

Holy Names University
Oakland, CA

Skills

  • Finance and Accounting Oversight
  • Business Policies and Procedures]
  • Directing Team Members
  • Payroll Administration and Timekeeping
  • Client Information Database Systems
  • Electronic Authorization Processing
  • Westlaw and LexisNexis
  • Billing Procedures
  • HIPAA Regulations
  • Standards Compliance
  • Case Research
  • Client Relationships
  • Client Intakes
  • Reading Comprehension
  • Public Assistance Programs
  • Authorizations Knowledge
  • Confidential Records Management
  • Resource Information
  • Services Rendered Documentation
  • Rate, Rule and Regulation Updating
  • Monthly Billing Management
  • Benefits Verifications
  • Database Management System Software
  • Special Needs Childcare
  • Social Services Knowledge
  • Financial Assistance
  • knowledge of DPSS child care assistance programs including former programs GAIN, SCC, TCC and current programs stage 1,2, and three programs

Timeline

Advocate / Philanthropist

Self
08.2019 - Current

Deputy Director of Operations

Connections For Care
01.2007 - 06.2016

Chief Executive Officer

Child Care Connections , INC
03.1996 - 12.2006

Bachelor of Arts - Business

Holy Names University

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Ruby Lynn Burnham