Rubyn Carter
Austin,TX
Summary
Dynamic Assistant Manager at QuikTrip with a proven track record in enhancing customer loyalty through exceptional service and effective conflict resolution. Skilled in money handling and team leadership, I foster collaboration and drive business growth while mentoring staff to achieve their professional goals. Committed to maintaining a positive and organized work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
Work History
Assistant Manager
QuikTrip
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Customer Service Representative
Dominoes Pizza
07.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Biology
Prairie View A&M University
Prairie View, TX05-2026
High School Diploma -
Lyndon Banes Johnson ECHS
Austin, TX05-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Video Gaming
- Cooking
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Gym Workouts
- Enjoy participating in playing catch and pick-up games of basketball for overall physical and mental well-being
- Team Sports
- Swimming
Timeline
Assistant Manager
QuikTrip
04.2021 - Current
Customer Service Representative
Dominoes Pizza
07.2018 - 06.2019
Bachelor of Science - Biology
Prairie View A&M University
High School Diploma -
Lyndon Banes Johnson ECHS
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